My doctor happened to have an appt that day. I need to think of it as a demonstration of maturity and leadership. Just by having a conversation that this is becoming an issue may cause people to re-think whether they really need to be the person to raise their hand when an issue at home/with family comes up, or whether someone else can handle it too. If its pretty minor, Id try to err on the side of continuing to be flexible. But I agree with everyone else that work product is more important than the numbers of hours. I do appreciate that you believe in having flexibility for your team b/c that is very important for some employees, like myself. I could easily see one of the latter age group of kids being something where I could work while watching them, since they didnt need constant supervision, just someone to be there in case the house burned down or whatever. out Dr. Oz's tips for making However, theyll likely expect you to come in the next day, or at maximum, two days later. Our registers are different, the lottery machine, even the mundane things like making the coffee and greeting people at the gas pumps. But also, if this would be solved by you having more advance notice of her schedule changes, ask for that! My husband and I took a day off work last week for a doctor's appointment and the morning of, they called and cancelled it. But as soon as its WFH 9-5, its suddenly oh no, no can do, you wont be REALLY working, you wont be available. There is no logic in this reasoning. Even if everything ends up getting done, creating the expectation of probable-yet-unknown-last-minute schedule changes can be a huge energy drain / morale lowerer on a team, increasing exponentially the more interdependent the roles are. You can be accomodating by letting people know they have to tell you in advance of any appointment times they need off. Im new to management and have a team of six. Unless you enjoy reading three-month old magazines and eyeballing the receptionist, skip appointments later in the day on Thursdays. Three weeks for medical and three months and a drive to the other side of town to get a dental check up and they only schedule six weeks in advance! There should be some sort of compromise that regular short-notice givers could do. When you call out of work, its often better to say less. Physicians NameAddressCity, State, Zip Code. I am subject to a giant, bureaucratic HMO. And remember to be ready for any follow-up questions when you return to work and see your manager. Your short notice call list is your biggest asset. But Big Boss is an old fashioned, butts-in-seats equals productivity kind of guy, so you should be aware that you may not be able to maintain a stellar reputation with him in the long term and that could negatively effect your long term career prospects here at Company. And great advice on not burning herself out. Kenneth T. Hertz, principal of Medical Group Management Association, stresses that last-minute cancellations are a big issue in the industry. Including the day I spent 9 hours on conference calls when I was across the country attending a funeral. My PCP accepts a number of insurance plans, including some HMOs and no matter which insurance plan I have Ive always been able to get in by the next day if Im sick. But as a manager, how would one ensure that employees WERE putting in core hours? Every minute counts. In these rare cases, we'll email you as soon as possible to let you know about the scheduling change, help you find a new appointment time, and do our best to make up for the inconvenience. I agree with this. That way appointments and what not could be scheduled on those days while the remaining days could be focused more on the tasks that require face to face interaction. -Take a look at if its multiple people or just one or two team members. This email confirms your upcoming appointment with [PROVIDER NAME] on [DATE & TIME]. The typical boss will quickly accept this excuse to miss work without much questioning or doubt. You could say that you let them know as soon as you found out, but just think about if thats realistic before using this reason to stay home. Doctors appointments should not count as last minute schedule changes. If theyre getting their work done, why does it matter? Its better to take a sick day than a mental health day if giving short notice. If your boss questions or doubts you at all, just say that you can barely look into the light and that youre lying down in the dark right now as you make this phone call. Help Patients Remember Appointments The good news is that if you're a ReminderCall customer you're already doing this. I also think its fully okay for the manager to tell Wakeen that he cant leave early today to pick his kids up because OP already approved Margaret to work from home to drive her mother to the doctor. Unfortunately, [my wife was involved in a serious car accident. Oh, and as far as the shifts and delays go is OP doing all the project planning as if she will be 100% staffed every day, and making schedules and promises based on that? Always think to yourself about how the excuse sounds before you call in on short notice. If not, you should compose an excuse like the following example and have your physician sign it at the end of your appointment. Ha, yes, conversely I purposely stay out of the office on days when I know I have an intensive project that I dont want to be interrupted, because its much quieter at home when people cant poke their head into my cube. I wouldnt go back and say no more flexibility, but instead throw it to the group as a problem we could all solve together. Hearst Magazine Media, Inc. All Rights Reserved. I have a regular work from home day but I go in if I have something that I know is going to require a lot of collaboration with my coworkers because while its not impossible to work around it with all the technology we have available, its just easier. But every once in a while, he has an appointment or other commitment since he has his life, too, and I cover getting our boy to school, being here when he gets home, taking him to an appointment, or whatever. This person has a scheduled work from home day to allow for flexibility due to this, but appointments commonly come up on other days. In this city, kids have been known to shoot cashiers in the head over a carton of cigarettes. Medical reasons for the appointment can also be included in the letter. HR Manager. Even if it was not me that made the double booking. to book a doctor's appointment? Cancelling Dentist Appointments Last Minute: Your Quick Call List. Three years ago, I answered the phone at 3:30 am and found my neighbor (a hospice nurse certified for ICU) telling me Its Barb, your neighbor, dont let this worry you but you may have to run your wife to the emergency room. She had cut her toe while clipping toenails and started bleeding. And really only one choice. So keep reading for 9 believable excuses for missing work, even at the last minute. area accept your insurance and have an opening when you need it. "In general, a practice might have a 5-7 percent cancellation rate and still be ok. They are really impressed with her; shes received an increase already. The meeting is to hold on Friday, by 10 am in the principal's office. You could also ask everyone to weigh in on the subject in case they can think of other solutions and it will help damper any ill feelings about the changes. I still enjoy the relative ease of working from my home, but my boss has a 9-5, butt-in-the-seat expectation for remote work as well. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Personally, Im ashamed that we worry about this in the US at all. Patients pay a monthly fee of anywhere from $25 to $85 to cover their primary care services, according to a Health Affairs report in December, and are encouraged to have insurance to cover more serious health issues. HDHP plan here. When the doctors are rushing that way, thats not a good sign. Sincerely, [Your Name] [Your Job Title] Sample 3 - Reschedule Appointment Email Subject: Request to reschedule appointment Dear [Name], While I was looking forward to our appointment on [date] at [time], I regretfully will have to reschedule. At my company lack of child care is unfortunately a problem for the employee not the company and therefore youre not allowed to telework from home because of it. However, you may face follow-up questions like, Can you take a bus? However, if you have a less trusting employer and you think theyd ask follow-up questions, then you may be better off using other excuses to call out of work instead of this one. The single most popular appointment time slot is Friday at 10 am, followed by Monday at 2 pm. It might be different in the states, but in Canada you end up on months long waiting lists to see any kind of doctor who isnt a family doctor (GP in the states I think?). Skin health From reading your blog, I know I should focus on the issue of frequently fluctuating staff and my bosss expectation, rather than the reason for each and every request. It sucks because his time is unpaid but his boss is okay with emergencies. Let me know if the new date and time are suitable for your schedule. Im typically a little more willing than my husband to ask to work from home or get in late/leave early for issues that come up at home. Technically our work can be completed from home, but commonly things move so quickly that its important to be in the office. Patients and physicians might have 45 minutes to spend in an appointment. People know to schedule meetings around it, and I always know that its a feasible day to schedule my 4pm dentist appt or whatever. It was the week before Thanksgivingput a damper on that holiday as I got to do the cooking for her; nobody was coming anyway as I was working the third shift all week. Its a bit easier in a project based environment. However, if you fail to inform your employer early enough and cause difficulties such as scheduling issues, then it could leave your boss upset. [1] The longer you wait to cancel your appointment, the more you are inconveniencing the person you are meeting with. Ill make sure to communicate the full effect of these types of changes and how keeping them to a minimum is good for the whole group. Send or hand in the note as soon as you return to work, as some employers have a time limit on receiving them. The manager may be able to accommodate less notice for urgent issues while still requiring X days notice for non-urgent issues. And then OP should continue to sell her boss on which of her employees are doing excellent work and let him know that a system that allows for reasonable WFH can and does work. Even if Im not sick, I have never had to wait more than a week. Some of these situations may require time off not WFH time. I just scheduled a doctors appointment yesterday for tomorrow, so it wasnt like I had to call my manager as I was on the way to the doctors office but it still isnt something that was planned weeks in advance. That said, some jobs do require working in the office the vast majority of the time, and it can legitimately cause disruption when you have a bunch of last-minute schedule alterations to work around. Fortunately, my boss was fine with a oops, I have to go to the doctors at the last minute thing without pressing for details.. Its not always true that doctors appointments are set well in advance, especially with specialists appointments. A migraine is another good excuse for missing a full day of work with only a small chance youll be questioned about it, since most managers know how severe migraines can be. Butts in seats is not necessarily archaic. updates: my coworker left her baby in the car while she worked, and more, my boss loves planning an elaborate holiday extravaganza we all hate it. However, one thing to keep in mind here: Your manager may ask you to explain why you didnt tell them sooner about this. Consequences if they dont tell you in advance, like sorry you need to be in the office, we planned the work flow based on that. Some workplaces may require a written, signed note, while others may accept an email, fax, or text message. Example: If my daughter got sick at daycare and had to come home, I do have relatives in the area I could call to get her. Propose a time to reschedule 5. Please accept this letter as written notification that I was unable to attend work on Monday, June 14, 2021, because of a previously scheduled doctor's appointment. Funerals and illness and so forth will never be predictable, but it might help people to plan more predictable things if they know that theyll always have flexible schedules on Thursdays or can always leave the office at 3.30pm if needed without a lot of hassle. She is also the founder of CareerToolBelt.com, which provides simple and straightforward advice for every step of your career. To ensure you send out appointment confirmation emails in a timely manner (and to reduce administrative time and labor in the process), use automated patient communications that offer the flexibility of email and text messaging to reach patients where they prefer to consume information. When I need to take care of medical issues, I dont care about the managers opinion Im going to that appt regardless of agreement. (And by anxiously, I mean multiple weepy phone calls to their secretary). 9 times out of ten, when something comes up, hes got it. Things that are not urgent (regular checkups, minor issues, follow up appointments) you can plan in advance and, if they say how about today, you can request a later time. I think this is a case where fair treatment isnt necessarily equal treatment. The issue there isnt whether his coworkers are working the same hours, but rather if theyre completing their work. (I count last minute as day-before and day-of.) my boss is infesting our office with fruit flies, my work funds the office BBQs, and more, updates: the terrible uniform policy, the acne, and more, updates: my coworkers a jerk to me because shes pregnant, and more. Read on and find more about its . Id rather be in the office from 8am to 4pm. I was going to say this. ; Tuesday is the most popular day to see the doctor, and it is also the day with the most last-minute . You dont have that luxury when the person is standing in your cube or office, waiting for you to fulfill their request asap. If youre dealing with a chronically ill family member or a funeral, thats a different situation than meeting a child at the bus stop. The note should simply verify that the employee was seen by the health care provider and should not require a diagnosis or information on the employee's medical condition. I work some third shifts in a convenience store attached to a big box store. TLDR: your employees may just need to be told hey, this is starting to be a problem and they may say oh, sorry, didnt know, we will do our best to minimize it in the future.. Once your employees with kiddos get the message that emergencies must be truly that (and not the sitter wants off early again, or the childs friends Mom thats been doing them a favor cant that day), they should be able to get childcare lined out fair warning that it might take a few weeks though, so if they come to you with it as a problem, give them some leeway to solve it. 9 This is an inadequate amount of time for a PCP to cover symptoms and the patient's history. Not gonna lie, Id get none of my own work done if I had to field in-person conversations and pop-bys and quick questions throughout the day. In your case, one reasonable approach would be to say that last-minute requests to work from home or to take a partial day off shouldbe saved for emergencies or illness. You also dont get to choose the date & time of your initial specialist appointment. Taking care of FMLA paperwork in a time of non-crisis gives you one less thing to worry about when stuff gets gnarly. They are also encouraged to rearrange this appointment if it is no longer convenient. The number of hours someone works should be informed by the amount of time they need to complete their work so their hours may naturally expand if the manager starts holding them accountable to actually finish their daily tasks, or they may not if theyre able to work efficiently, but either way the goal shouldnt be to get them to spend more time at work. Does the team know individually what other team members are requesting? Im exempt, so it doesnt really matter if I work 45 hours one week and 35 the next, and the timesheets are used for billing purposes rather than HR oversight, but thats one easy way to hold people accountable. Colleagues will resent you if they have to pick up your slack while you're out. Below, are some templates that could guide the writing of emails informing the boss that an appointment has been fixed: Template I to Inform the Boss That Appointment Has Been Fixed Dear Sir, I write to inform you of your meeting with the principal of your daughter's school. When calling patients, avoid saying something like "We are calling because someone cancelled last-minute," which gives them a negative perception. If its just one person causing 90% of the issues, a blanket policy isnt the best solution. Its a little uncharitable to read is this way since the OP said I want to be as supportive as possible. But shell tell her coworkers, I have to be here. No, you dont, dear. I dont think it has to do with the insurance as much as the doctors- unless you have one of the HMOs where the doctors work for the HMO. Id be a nervous wreck in this environment. It is a letter written by the patient to enquire about the availability of an appointment in his convenient time. If you have an upcoming meeting, and you have received a last-minute request, your boss will likely prefer that you attend to the needs of the client to keep him/her happy. And the frequency the LW describes for a staff of 6 does sound high. One thing that might be happening here is that your team is using the flexibility because its offered. notify your supervisor in advance of scheduled appointments, make sure it is written and formatted in a professional manner. Your employer may also have a policy requiring documentation of the appointment, such as a note from the doctor's office. An occurrence is one UA or sequence of consecutive UAs up to 5, day 6 starts a new occurrence. Although I will say that I specifically agree about people who regularly use WFH in lieu of childcare, but I cant point to whether thats just a pet peeve or a truly different situation. At some jobs, there is a fair amount of work that actually requires people to be in the office , and if Fergus is supposed to be in the office Tuesday and asks on Monday or Tuesday for a change, its going to affect other people. The examples provided here are only for general guidance, so edit to fit your personal situation and to meet the requirements of your workplace. Its a lot harder to juggle if you find out on the 17th or even the 18th. Contact the person your appointment is with as soon as you can. And being flexible and accommodating is how you attract and retain good employees. 1. Haven was the . More importantly, you don't want to become the person who's always missing work and doesn't make up for it. All rights reserved. That would allow people to continue doing it for illness, doctor's appointments (which fall under health stuff and are just part of the deal when you employ people), funerals, or personal emergencies, but would discourage people from the more optional things, like leaving early to pick up a kid from the bus stop and finish the day from home. Maintain Your Youth and Get Aging Down To A Science With Tru Niagen, The Workhorse Cast Iron Pan to Gift Every Home Cook This Season, Let Pact Apparel Help You Gift Your Loved Ones In Style This Holiday, The Discount On These Running Shoes At Zappos Is Perfect For Gifting, The MJ5: Tony Hawk on His Favorite Gear, Why He Always Carries His Board, and More, Here\s the Difference Between Bourbon and Whiskey, Young Guns and a Supercharged Catamaran: U.S. SailGP Team Takes on New York City, Eye health I once interviewed with a company here that required eight hours a day in the office but was extremely flexible about the times you took them. I will be adult and make personal contact. Please accept this letter as documentation that I treated [insert Name of Employee] during an appointment in my office on Monday, July 12, 2021, at 2:00 p.m. Should you need additional confirmation, please feel free to contact my office staff at (555) 123-1234. Alison Doyle is a job search expert and one of the industry's most highly-regarded job search and career experts. I think she meant that were not developed enough in terms of strategy, tactics and operational complexity but she could also be speaking in more general terms. Yesterday I got a cancellation e-mail from the doctor's office for my appointment next Monday. While still in its early stages, one tenet of its strategy is a return to basics, including appointments between clinicians and patients that take at least 30 minutes if not an hour. Give The Gift Of Science-Based Personalized Health Recommendations Based on Your Blood & DNA This Holiday For 25% Off! Follow up with a personal apology I agree that it needs to be brought up to the team in regards to how its affecting the work/productivity. You have entered an incorrect email address! The good this is I had booked it on ZocDoc, and their customer service rep called me offering their apologies and e-mailed me a $10 Amazon gift card. . -You should be as flexible as you can with people because thats how you get and keep good employees plus its remembering everybody is human (sounds like youve been great at being considerate of your employees lives). Kudos to you! Mine is naturally extremely high. I dont mind coming in early every now and again to keep the group on their toes, and I generally stay late so I would know if anyone was bouncing out early. This wont eliminate the actual emergencies of course, but for folks who have on going situations or just need some time out of the office to actually get work done this could be really helpful. Just a company culture that I find puzzling, since to me, work is work is work. In the meantime, I will be available on . She is working her first, post-school real job (lab technician). If working from home means that they are truly able to get work done but possibly on a shifted schedule, then thats one thing but if they are working from home while watching kids and interpreting that as checking my email every hour or two and only dealing with the most emergency of situations that isnt really working from home, and the employee should account for it by taking a full or partial PTO day, or working earlier or later another day if the workflow allows for it. So if youre more comfortable with this route, its another acceptable excuse to get out of working. Unless I have an appointmentbut even then, I usually either come in late or leave the office early. By some estimates, missed appointments and last-minute cancellations cost the U.S. healthcare system $150 billion per year. If I only needed money I would leave, but for me the flexibility is more important. Knowing whos turn it is between my husband and I, and what weeks he or I will have to cover because of something going on at work, really helps. So I dont find that unusual. It still wasnt urgent, but needed attending. Sorry, I think this manager is being taken advantage of. Yes, I know you have asked for time of work. So theyll likely accept this excuse and simply tell you to return to work as soon as possible. By helping Wow, Im dying to know what insurance program yall have that you are getting later that day or day after tomorrow type appointments. Provide a good explanation 4. Or the inverse pick a day or two each week when everyone must be in the office, and allow WFH on the other days. I had an incredibly flexible schedule and super-chill managers at Old Job, but when I moved to a new department, I was glad to have it on record that I needed accommodations to care for my folks. I try to keep my hours close to what I work in-office when I work from home (which is infrequent). The question was responded to by user Stellapotamus who told a story about how he/she got out of a last-minute doctor's appointment cancellation without a fee. Doctor's appointments are rarely scheduled last minute. Ask yourself, Does this sound realistic that Id only be finding out at the last minute?. Here's how they did it: "I went to cancel a doctor's appointment and they said it was a $200 charge without a week's notice. 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