Both units must be registered and associated as a High Availability pair on MySonicWALL before physically connecting them. Mixing and matching SonicWALLs of different hardware types is not currently supported. This section contains the following subsections: The original version of SonicOS Enhanced provided a basic High Availability feature where a Backup firewall assumes the interface IP addresses of the configured interfaces when the Primary unit fails. In the SonicWALL Configuration Summaryscreen, click Apply. To associate two already-registered SonicWall security appliances so that they can use license synchronization, perform the following steps: Log in to MySonicWall.com. This means simply that the serial number has already been registered to a different account. Both appliances must be the same SonicWall model, and both must be separately licensed for SonicOS Enhanced. The power is unplugged from the Primary appliance and it goes down. The Backup appliance must issue an ARP request, announcing the new MAC address/IP address pair. DPI UTM is processed on the idle unit and then the results are returned to the active unit over the same interface. Normally though you'd buy from a reputable seller who can transfer the device to you. Active- Describes the operative condition of a hardware unit. If the Primary device loses connectivity, the Backup SonicWALL transitions to Active mode and assumes the configuration and role of Primary, including the interface IP addresses of the configured interfaces. To associate two already-registered SonicWALL security appliances so that they can use High Availability license synchronization, perform the following steps: . NoteEven if you first register your appliances on MySonicWALL, you must individually register both the Primary and the Backup appliances from the SonicOS management interface while logged into the individual management IP address of each appliance. However, until you apply the licenses to the appliance, it cannot perform the licensed services. This chapter describes how to configure and manage the High Availability feature on SonicWALL security appliances. For European customers only (if the serial number of the device is registered to an address within Europe). When using SonicWALL Global Management System (GMS) to manage the appliances, GMS logs into the shared WAN IP address. Type the serial number for the replacement unit into the Backup SonicWALL Serial Numbertext box. The licenses are shared with the Backup unit. This allows the Backup unit to synchronize with the SonicWALL license server and share licenses with the associated Primary appliance. You can find the serial number on the back of the SonicWALL security appliance, or in the System > Statusscreen of the Backup unit. After you register your appliances on the MySonicWall.com site, you must update your SonicWallSonicWall appliance with the registration information. Backup LAN Management IP Address- Configured under High Availability > Monitoring. Associating an Appliance at First Registration. On the My Products page, under Registered Products, scroll down to find the appliance that you want to use as the parent, or Primary, unit. Note: Neither the SonicOS Enhanced nor the SonicWall Support licenses can be shared. The "Register" linkcan be found in: Type your MySonicWall.com account username and password in the. The Virtual MAC address greatly simplifies this process by using the same MAC address for both the Primary and Backup appliances. On the My Products page find the appliance that you want to use as the primary unit. To configure High Availability, you must configure High Availability in the SonicOS management interface using the two SonicWALL appliances associated on MySonicWALL. The previous installation of virtual firewall was not properly removed.Customer's can de-register it in two ways: Delete and Register the product in MYSonicWall account (Similar to De-register). Basically if you can prove you physically have the device (e.g. The old Backup unit now becomes the Primary unit. Make sure Primary SonicWALL and Backup SonicWALL security appliances LAN, WAN, and other interfaces are properly configured for seamless failover. You might need to remove an existing HA association if you replace an appliance or reconfigure your network. Register the replacement SonicWall security appliance and create an HF association with the new primary (original backup) unit as the HF primary, and the replacement unit as the HF secondary. The LAN (X0) interfaces are connected to a switch on the LAN network. In the SonicOS Enhanced management interface, navigate to the Network > Interfaces page and ensure that the Zoneis Unassigned for the intended HA Data Interface. Please submit a ticket to our . In case of a failover, the following sequence of events occurs: A PC user connects to the network, and the Primary SonicWALL security appliance creates a session for the user. https://www.sonicwall.com/support/contact-support/customer-service/. This section contains the following subsections: What is High Availability License Synchronization? The Primary and Backup SonicWALL security appliances must have a dedicated connection between each other for High Availability. Under normal operating conditions, the Backup unit operates in an Idle mode. Or, you can start the process by selecting a registered unit and adding a new appliance with which to associate it. Both procedures are provided in the following sections: To replace an HA Primary unit, perform the following steps: In the SonicOS management interface of the remaining SonicWALL security appliance (the Backup unit), on the High Availability screen, uncheck Enable High Availability to disable it. This eliminates the possibility of configuration errors and ensures the uniqueness of the Virtual MAC address, which prevents possible conflicts. The Idle unit assumes the Active role in the event of determinable failure of the Active unit. The High Availability pair uses the same LAN and WAN IP addressesregardless of which appliance is currently Active. Under normal operating conditions, the Primary hardware unit operates in an Active role. When you enter a serial number the device can no longer have warranty or security services registered to it. When a hardware failover occurs, the Backup appliance is licensed and ready to take over network security operations. The Primary appliance synchronizes with the Backup appliance. If the existing unit is an HF primary or an unassociated appliance, click, If the existing unit is an HF secondary appliance, click, In the SonicOS management interface of the remaining SonicWall security appliance (the backup unit), on the Hardware Failover screen, clear the, Type the serial number for the replacement unit into the. When a failover occurs, all routes to and from the Primary appliance are still valid for the Backup appliance. This requires that you have an additional routable IP address available. The diagnostics check internal system status, system process status, and network connectivity. well, you know the rest by now. Put "Registration Transfer" in the subject. This is optional, as you can always manage the Active unit with one static WAN IP address. For example, Telnet and FTP sessions must be re-established and VPN tunnels must be renegotiated. When Virtual MAC is enabled, it is always used even if Stateful Synchronization is not enabled. If using only a single WAN IP, note that the Backup device, when in Idle mode, will not be able to use NTP to synchronize its internal clock. You can then create a Friendly Name for the appliance. The Backup unit remains in a continuously synchronized state so that it can seamlessly assume the network responsibilities upon failure of the Primary unit with no interruption to existing network connections. Minimal impact on bandwidth- Transmission of synchronization data is throttled so as not interfere with other data. On MySonicWALL, register the replacement SonicWALL security appliance and create an HA association with the original HA Primary, using the replacement unit as the HA Secondary. 2020-08-22 10:09 AM. Enter the serial number for the backup SonicWall appliance. These licenses are synchronized between the Active and Idle appliances in the same way that all other information is synchronized between the two appliances. The following tableshows which interface to use for the various SonicWALL security appliance platforms. The only licenses that are not shareable are for consulting services, such as the SonicWALL GMS Preventive Maintenance Service. The Virtual MAC address allows the High Availability pair to share the same MAC address, which dramatically reduces convergence time following a failover. Both the primary and the secondary appliances must be licensed separately. No routing updates are necessary for downstream or upstream network devices. Connect the Primary SonicWALL and Backup SonicWALL appliances with a CAT5 or CAT6-rated crossover cable. Stateful High Availability (SHA) provides dramatically improved failover performance. On the Create Association Page, click the radio button for the SonicWALL appliance that you want to act as the parent, or Primary, unit in the High Availability pair. The Primary and Backup SonicWALL devices are currently only capable of performing Active/Idle High Availability or Active/Active UTM complete Active/Active high availability is not supported at present. 2. When you register an appliance on MySonicWall.com, a license keyset is generated for the appliance. After the appliances are associated as an HA Pair, they can share licenses. Replacing a failed HA Primary unit is slightly different than replacing an HA Secondary unit. Click the product name or serial number. You can click HA Secondaryto display the My Product - Associated Products page for the child/secondary/Backup unit. If the timestamps are out of sync and the Idle unit is available, a complete synchronization is pushed to the Idle unit. Preempt- Applies to a post-failover condition in which the Primary unit has failed, and the Backup unit has assumed the Active role. MySonicWall.com provides several methods of associating the two appliances: You can remove an appliance from an association at any time. Stateful High Availability is supported on SonicWALL NSA appliances, but not on SonicWALL TZ series appliances. Quick Register High Availability license synchronization is a cost-effective option for deployments that provide high availability by using redundant SonicWALL security appliances. The Virtual MAC setting is available even if Stateful High Availability is not licensed. You can disable PortShield either by using the PortShield Wizard, or manually from the Network> PortShield Groups page. Both procedures are provided next. See Replacing a SonicWALL Security Appliance. Primary LAN Management IP Address- Configured under High Availability > Monitoring. Use one of the procedures below to apply a license keyset to an appliance. To manually disable PortShield on each SonicWALL, perform the following steps: On one appliance of the planned HA Pair, navigate to the Network> PortShield Groups page. send them a photo of the serial number label), and purchased it (e.g. Greetings! In this case, you must remove the HF association containing the failed appliance on MySonicWall.com, and add a new association that includes the replacement. I have already read those steps, but as I commented above everytime I try to register my product with the serial number given I get a mesage which tells me that my serial number is already registered. that reseller also doest know the details of registerd user. When incremental synchronization fails, a complete synchronization is automatically attempted. The Status page of your SonicWall management interface. To use Stateful High Availability on SonicWALL NSA appliances, you must purchase a Stateful High Availability Upgrade license for the Primary unit. If you clicked Continuewithout selecting a choice for HA Primary in the preceding step, click the radio button under Child Product Typeto select a choice for HA Secondary (Backup unit), and then click Continue. To configure hardware failover in SonicOS: Applying Licenses to SonicWall Security Appliances. Without Virtual MAC enabled, the Active and Idle appliances each have their own MAC addresses. Lasso Logic branded units ship with a 6- to 8-digit serial number on the side of the unit. This can be done by logging into MySonicWall.com from the SonicWall's Management Interface: Registering Your SonicWall Internet Security ApplianceRegistering from the Management InterfaceSerial NumberAuthentication Code, Registering from the Management Interface. Contact SonicWALL Technical Support to transfer the security services licenses from the former HA Pair to the new HA Pair. Minimal impact on CPU performance - Typically less than 1% usage. License synchronization is used so that the Backup appliance can maintain the same level of network protection provided before the failover. Log in as an administrator to the SonicOS user interface on the primary SonicWall appliance. See Removing an HA Association. my main purpurse is enabling vpn connection to my home network from remote place, to achive this goal should i need to purches additional licence ? For example, continuing the example shown above, you would see the following: You can remove the association between two SonicWALL security appliances on MySonicWALL at any time. The Primary and Backup appliances are continuously synchronized so that the Backup can seamlessly assume all network responsibilities if the Primary appliance fails, with no interruptions to existing network connections. Idle- Describes the passive condition of a hardware unit. If one appliance is available as the parent product (Primary unit), click the radio button to select it, and then click Continue. Two appliances configured in this way are also known as a high availability (HA) pair. Accessing the management interface with this IP address will log you into the appliance that is Active whether it is the Primary unit or Backup unit. Log into the management interface of the other appliance in the HA Pair and repeat this procedure. This section describes how to add a new appliance from the My Product - Associated Products page of an already-registered SonicWALL security appliance, and associate the two appliances so that they can use High Availability license synchronization. You can use the SonicOS user interface (UI) to enable hardware failover and configure the two appliances in active/passive mode. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. To back up the firmware and settings when you upgrade, check. The screen displays only units that are not already Backup units for other appliances. Before you register your SonicWall product, you need its serial number and authentication code. 3. This step is required when the HF primary unit has failed, because the licenses are linked to the primary unit in an HF pair. Verify that your product registered successfully and verify the correct appliance and serial number for the parent (or child, if you chose that option). for my home labbing i bought a used tz400 firewall from a person. To replace a primary unit, follow these steps: To replace an HF secondary unit, follow these steps: License synchronization is designed for use during a hardware failover. See Verifying High Availability Statusfor a description of the fields listed in the High Availability Status table. Primary - Describes the principal hardware unit itself. To use this method, perform the following steps: You can remove the association between two appliances on MySonicWall.com at any time. High Availability provides a way to share SonicWALL licenses between two SonicWALL security appliances when one is acting as a high availability system for the other. Do not make any configuration to the Primarys High Availability interface; the High Availability programming in an upcoming step takes care of this issue. As a first step towards complete Active/Active High Availability, Deep Packet Inspection (DPI) UTM services are migrated to an Active/Active model, referred to as Active/Active UTM. since the person who doesn know the password word of firewall i had reset the firwall. This is the IP address used for managing the Primary unit over the WAN interface, regardless of the Active or Idle status of the unit. To associate two already-registered SonicWALL security appliances so that they can use High Availability license synchronization, perform the following steps: On the main page under Most Recently Registered Products, click View all registered products. Stateful High Availability is not load-balancing. To use this feature, you must register the SonicWall appliances on MySonicWall.com as associated products. This is a 12-character string found on the bottom or outside of all SonicWall branded units. Copyright 2022 SonicWall. See Associating Appliances on MySonicWALL for High Availability. Registration of your product can be done on the My Products page: After you register a SonicWall product, you can view the product registration summary in the Registered Products section of the My Products page. Its serial number is automatically displayed in the Primary SonicWALL Serial Number text box. Besides disabling PortShield, SonicWALL security appliance configuration is performed on only the Primary SonicWALL, with no need to perform any configuration on the Backup SonicWALL. All pre-existing network connections must be rebuilt. The failover to the Backup SonicWALL occurs when critical services are affected, physical (or logical) link failure is detected on monitored interfaces, or when the Primary SonicWALL loses power. Decide which interface to use for the additional connection between the appliances. Use your mouse to highlight all the characters in the text box. That is why I am not able to get the license file. On the My Product - Associated Products page, in the text boxes under Associate New Products, type the serial numberand the friendly nameof the new appliance that you want to register as the associated unit. The My Products page is shown with the serial number entered above already populated into the appropriate field in the Add New Product section. Please email NETGEAR support Customer.service@netgear.com for help. The failover to the Backup SonicWALL occurs when critical services are affected, physical (or logical) link detection is detected on monitored interfaces, or when the SonicWALL loses power. If you receive this error, the serial number will need to be cleared before it can be registered to a new account. To make this appliance a Primary unit, click Continue without clicking a radio button. To use the Active/Active UTM feature, the administrator must configure an additional interface as the HA Data Interface. On the Service Management - Associated Products page, confirm at the top that the registration was successful, then scroll to the bottom to see the Associated Products and click either HA Primaryor HA Secondaryto display the unit(s) that are now associated with your newly registered appliance. See Associating an Appliance at First Registration. Type the serial number for the replacement unit into the Backup SonicWALL Serial Number . The Idle identifier is a logical role that can be assumed by either a Primary or Backup hardware unit. Make sure that the two appliances are running the same SonicOS Enhanced versions. Under Parent Product, to remove the association for this appliance, click Remove, wait for the page to reload, scroll down, and then click Remove again. TIP: If you have a large number of products, you can sort them . Before You Register Perform the procedure for each of the appliances while logged into its individual management IP address.To use the PortShield Wizard to disable PortShield on each SonicWALL, perform the following steps: On one appliance of the planned HA Pair, click the Wizardsbutton at the top right of the management interface. The remaining processing is performed on the active unit. For example, on a Cisco Catalyst-series switch, it is necessary to activate spanning tree port fastfor each port connecting to the SonicWALL security appliances interfaces. Click the Select All link at the top of the page. You can choose any supported appliance on the list, whether it is already an HA Primary or an HA Secondary, or neither. You can add a new secondary (Backup) unit to an existing Primary unit, or add a new Primary unit to an existing secondary unit. If you type the incorrect serial number into the Serial Number field, a message stating that the appliance is previously registered may be returned. On the main page under Most Recently Registered Products, click View all registered products. Serial at Max Registration. If your support service has already expired and you purchase a 1 Year subscription, this will mean that the term is reduced because the new subscription is back-dated and . For information about associating two appliances, see Associating Appliances on MySonicWALL for High Availability. Backup- Describes the subordinate hardware unit itself. This step is required when the HA Primary unit has failed, because the licenses are linked to the Primary unit in an HA Pair. You need only purchase a single set of licenses for the HA Primary appliance. All services you see on the Security Services > Summary screen are shareable, including free trial services. This is the default gateway for all devices configured on the LAN. In SonicOS Enhanced 4.0 and higher, the Stateful High Availability Upgrade is offered on appliance models that support it as an optional licensed feature. The synchronization traffic is throttled to ensure that it does not interfere with regular network traffic. After replacing the failed appliance in your equipment rack with the new unit, you can update MySonicWall.com and your SonicOS configuration. i have the followingmessage . The designated high availability interfaces are connected directly to each other using a crossover cable. NoteIf you are connecting the Primary and Backup appliances to an Ethernet switch that uses the spanning tree protocol, be aware that it may be necessary to adjust the link activation time on the switch port to which the SonicWALL interfaces connect. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content, How can I Register a Product in mysonicwall, SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall. If you add a new service license, the keyset is updated. On the Create Association page, if multiple qualifying existing appliances are displayed, click the radio button to select the unit with which you want to associate the new unit. You might need to remove an existing HF association if you replace an appliance or reconfigure your network. After a failover to the Backup appliance, all the pre-existing network connections must be re-established, including the VPN tunnels that must be re-negotiated. Processing of all modules other than DPI UTM services is restricted to the active unit. This is optional, as you can always manage the Active unit with one static WAN IP address. The WAN virtual IP address and interfaces must use static IP addresses. High Availability provides the following benefits: Increased network reliability In a High Availability configuration, the Backup appliance assumes all network responsibilities when the Primary unit fails, ensuring a reliable connection between the protected network and the Internet. Convergence time is the amount of time it takes for the devices in a network to adapt their routing tables to the changes introduced by high availability. On the My Product - Associated Products page, in the text boxes under Associate New Products, type the serial numberand the friendly nameof the appliance that you want to associate as the child/secondary/Backup unit. 2. Select the Enable High Availability checkbox. It is an active-idle configuration where the Primary appliance handles all traffic. This section contains the following subsections: The High Availability feature on versions of SonicOS Enhanced prior to 5.5 uses an active-idle model that requires the active firewall to perform all Unified Threat Management (UTM), firewall, NAT, and other processing, while the idle firewall is not utilized until failover occurs. Cost-effectiveness High Availability is a cost-effective option for deployments that provide high availability by using redundant SonicWALL security appliances. You can send an email to customer_service@sonicwall.com with all details ( Serial number and new Mysonicwall account user name or email), Also as a proof kindly attach TSR report, Picture of the bottom of the device or Invoice copy for the purchase ( Any one of the document ) After all the process the device will be transferred to . When finished with all High Availability configuration, click Accept. Follow these steps to view the license keyset on MySonicWall.com and copy it to the appliance: Activating Licenses from the SonicOS User Interface. send them a photo of the serial number label), and purchased it (e.g. Associate two units that are both already registered. See Associating an Appliance at First Registration. If you selected an existing HA Primary unit or unassociated unit in Step 3, the choices here will all be HA Primary. More like a few times a year. This is the license keyset for the appliance that you selected earlier. Click the product nameor serial number. Simply identify the specific SonicWall in question by friendly name, product type, etc, and look at the serial number column. The following figure shows an example of how to connect two SonicWALL security appliances for Stateful High Availability. Hardware failover license synchronization is currently available when running SonicOS Enhanced on the following SonicWall security appliances: Configure hardware failover license synchronization by associating two SonicWall security appliances as HF primary and HF secondary on MySonicWall.com. If you selected an existing HA Secondary unit in Step 3, the available selections here will be HA Secondary units. To use this method, perform the following steps: On the My Products page, under Registered Products, scroll down to find the appliance that you want to use as the existing unit. On MySonicWALL, register the replacement Sonicwall security appliance and create an HA association with the new Primary (original Backup) unit as the HA Primary, and the replacement unit as the HA Secondary. The serial number for the Primary SonicWALL is automatically populated. In MySonicWall Web page (Serial Number) Click Product Management. Contact SonicWall Technical Support to transfer the security services licenses from the former HF pair to the new HF pair. Your network environment must meet the following prerequisites before configuring Stateful High Availability or non-stateful High Availability: The Primary and Backup appliances must be the same model. The Backup appliance begins to send gratuitous ARP messages to the LAN and WAN switches using the same Virtual MAC address and IP address as the Primary appliance. Note that the Backup appliance of your High Availability Pair is referred to as the HA Secondary unit on MySonicWALL. High Availability is only supported on the SonicWALL security appliances running SonicOS Enhanced. On the back of the Backup SonicWALL security appliance, locate the serial number and write the number down. Hardware failover license synchronization is a cost-effective option for deployments that provide high availability by using redundant SonicWall security appliances. If shifting a previously assigned interface to act as a unique WAN interface, be sure to remove any custom NAT policies that were associated with that interface before configuring it. Register the replacement appliance and create an HF association with the original HF primary, using the replacement unit as the HF secondary. Stateful High Availability provides the following benefits: Improved reliability- By synchronizing most critical network connection information, Stateful High Availability prevents down time and dropped connections in case of appliance failure. If you will not be using Primary/Backup WAN Management IP address, make sure each entry field is set to 0.0.0.0 (in the High Availability > Monitoring Page). The security services settings will be automatically updated as part of the initial synchronization of settings. Because the appliances are using the same IP address, when a failover occurs, it breaks the mapping between the IP address and MAC address in the ARP cache of all clients and network resources. You can skip this step if you want your new appliance to be a Primary unit itself. WAN Virtual IP Address- Configured on the X1 Interface of the Primary unit. On SonicWALL appliances that support the PortShield feature, High Availability can only be enabled if PortShield is disabled on all interfaces of both the Primary and Backup appliances. The configuration tasks on the High Availability> Settingspage are performed on the Primary unit and then are automatically synchronized to the Backup.To configure the settings on the High Availability> Settings page: Login as an administrator to the SonicOS user interface on the Primary SonicWALL. Under SonicWALL Address Settings, type in the serial number for the Backup SonicWALL appliance. In either case, you must first remove the existing HA association and then create a new association that uses a new appliance or changes the parent-child relationship of the two units. LAN Virtual IP Address- Configured on the X0 interface of the Primary unit. In the event of the failure of the Primary SonicWALL, the Backup SonicWALL takes over to secure a reliable connection between the protected network and the Internet. The Backup SonicWALL maintains a real-time mirrored configuration of the Primary SonicWALL via an Ethernet link between the designated HA ports of the appliances. See Configuring High Availability in SonicOS. You can also register a SonicWall product by using the Quick Register section found on the left side of the MySonicWall pages: After You Register When failover occurs, the secondary appliance is licensed and ready to take over network security operations. All configuration changes are performed on the Primary appliance and automatically propagated to the Backup appliance. By default, the Virtual MAC address is provided by the SonicWALL firmware and is different from the physical MAC address of either the Primary or Backup appliances. After virtual firewall is reinstalled, it needs to be registered. Please contact our Customer Service team w.r.t this query and they are the right resource to help you on this matter. Accessing the management interface with this IP address will log you into the appliance that is Active whether it is the Primary unit or Backup unit. In this case, you need to remove the HA association containing the failed appliance in MySonicWALL, and add a new HA association that includes the replacement. You can associate two SonicWALL security appliances as HA Primary and HA Secondary on MySonicWALL. Select a registered unit and thenadd a new appliance with which to associate it. The self-checking mechanism is managed by software diagnostics, which check the complete system integrity of the SonicWALL device. The Backup now has all of the users session information. Until this ARP request propagates through the network, traffic intended for the Primary appliances MAC address can be lost. See Applying Licenses to SonicWALL Security Appliances for both procedures. The Network> PortShield Groups page displays the interfaces as unassigned. License synchronization is used during hardware failover so that the secondary appliance can maintain the same level of network protection provided before the failover. SonicWALL recommends cross-connecting the two together using a CAT5/6 crossover Ethernet cable, but a connection using a dedicated 100Mbps hub/switch is also acceptable. To enable failover, use the SonicOS UI to configure your two appliances as an HA pair in active/passive mode. Normally though you'd buy from a reputable seller who can transfer the device to you. You can click the Serial Number link for the parent product to display the Service Management - Associated Products page and verify that the newly registered appliance is listed as a child product associated with this parent. Click the product nameor serial number. On the Service Management - Associated Products page, scroll down to the Associated Products section. Sometimes registration gets error: This serial number is already used with another installation (E1004) Resolution . On the My Products page, under Registered Products, scroll down to find the secondary appliance from which you want to remove associations. The Primary identifier is a manual designation, and is not subject to conditional changes. During normal operation, the Primary SonicWALL is in an Active state and the Backup SonicWALL in an Idle state. For example, if one of your SonicWALL security appliances fails, you will need to replace it. Convergence time is the amount of time it takes for the devices in a network to adapt their routing tables to the changes introduced by high availability. In an active/active model, both firewalls share the processing. Optionally, you can manually configure the Virtual MAC address on the High Availability > Monitoring page. This section describes how to add a new appliance on the My Product - Associated Products page to an already-registered SonicWall security appliance, and associate the two appliances so that they can use license synchronization. You can start by registering a new appliance, and then choosing an already-registered unit to associate it with. Lightbulb moment. Then a window with the list of your registered appliances will show up. Register and associate the Primary and Backup SonicWALL security appliances as a High Availability pair on MySonicWALL. Configuring routers is not something I do every day. High Availability pairs share a single set of security services licenses and a single Stateful HA license. There is a weighting mechanism on both sides to decide which side has better connectivity, used to avoid potential failover looping. If the timestamps are in sync and a change is made on the Active unit, an incremental synchronization is pushed to the Idle unit. You must purchase a single set of security services licenses for the HF primary appliance. The High Availability feature has a thorough self-diagnostic mechanism for both the Primary and Backup SonicWALL security appliances. To register a new SonicWALL security appliance and associate it as a Backup unit to an existing Primary unit so that it can use High Availability license synchronization, perform the following steps: On the main page, in the left pane, in the text box under Quick Register, type the appliance serial numberand then press Enteror click the arrow button. Click the product nameor serial number. To remove the association between two registered SonicWALL security appliances, perform the following steps: In the left navigation bar, click My Products. Technical Support Advisor - Premier Services. Login to MySonicWALL. Your SonicWall appliance will now be automatically updated with the registration information from the MySonicWall MySonicWall.com account. The following table lists the information that is synchronized and information that is not currently synchronized by Stateful High Availability. On MySonicWALL, remove the old HA association.See Removing an HA Association. For SonicWALL appliances that support PortShield, High Availability requires that PortShield is disabled on all interfaces of both the Primary and Backup appliances prior to configuring the HA Pair. In the body of the email, just say please transfer this unit to: (your sonicwall account email address) Enter the serial number of the unit in the body of the email. Thank you for visiting SonicWall Community. On SonicWALL appliances that support the PortShield feature (SonicWALL TZ series and NSA 240), High Availability can only be enabled if PortShield is disabled on all interfaces of both the Primary and Backup appliances. The diagnostics check internal system status, system process status, and network connectivity. Both can be found in these locations: Register Take a picture of the bottom of the SonicWALL unit with the serial and model visible, and attach it to the message. All security services you see on the Security Services > Summaryscreen are shareable, including Free Trial services. This section describes how to associate two SonicWALL appliances as a High Availability Pair on mysonicwall.com, and shows an example high availability configuration on SonicOS Enhanced. This serial number is already registered to another customer. To remove the association between two registered SonicWall security appliances, perform the following steps: If your appliance has a hardware failure while still under warranty, SonicWall will replace it. All clients and remote sites continue to use the same Virtual MAC address and IP address without interruption. If you will not be using Primary/Backup WAN Management IP address, make sure each entry field is set to 0.0.0.0 (in the High Availability > Monitoring Page) the SonicWALL will report an error if the field is left blank. On the Service Management - Associated Products page, scroll down to the Parent Product section, just above the Associated Products section. On the Product Survey page, optionally fill in the requested information and then click Continue. Synchronization provides a way to share SonicWall security services licenses between two appliances when one is acting as a hardware failover system for the other. Hardware failover license synchronization copies the licenses from the primary SonicWall appliance to the associated secondary appliance. All rights Reserved. This is the IP address used for managing the Primary unit over the LAN interface, regardless of the Active or Idle status of the unit. High Availability license synchronization provides a way to share SonicWALL security services, Stateful High Availability, and other licenses between two SonicWALL security appliances when one is acting as a high availability backup for the other. High Availability requires one SonicWALL device configured as the Primary SonicWALL, and an identical SonicWALL device configured as the Backup SonicWALL. Registering Your SonicWall Internet Security Appliance - Serial Number. 1, 2 or 3 Years.. Basically if you can prove you physically have the device (e.g. Registering Your SonicWall Internet Security Appliance - Registering at MySonicWall.com. Perform the procedure for each of the appliances while logged into its individual management IP address. It is strongly recommended that the Primary and Backup appliances run the same version of SonicOS Enhanced firmware; system instability may result if firmware versions are out of sync, and all High Availability features may not function completely. The following figure shows a sample Stateful High Availability network. Thanks for your swift reply. This includes the SonicOS Enhanced license, the Support subscription, and the security services licenses. NoteIf each SonicWALL has a Primary/Backup WAN Management IP addressfor remote management, the WAN IP addresses must be in the same subnet. Note that you can also change the associated product (parent) for this child on this page. Register a new appliance, and then choose an already-registered unit to associate it with. Copying the License Keyset from MySonicWall.com. If you contact SonicWALL Technical Support to arrange the replacement (known as an RMA), Support will often take care of this for you. If you would like us to check your SonicWall appliance for any subscriptions which are due, just enter the serial number and your name & email address and we will email the options available, including costs. A basic configuration procedure is provided below. Or, you might need to switch the HA Primary appliance with the Backup, or HA Secondary, unit after a network reconfiguration. It just so happens that I have a stack of SonicWALLs to configure and as I'm going through and documenting the hardware. . On MySonicWall.com, remove the old HF association. If you own a SonicWall product and cannot access the registration details because it is already registered to another person (or company) or you have forgotten/lost the details, you will need to get the registration deleted or transferred. When done, disconnect the workstation. Virtual MAC for reduced convergence time after failover The Virtual MAC address setting allows the HA Pair to share the same MAC address, which dramatically reduces convergence time following a failover. This is the IP address used for managing the Backup unit over the LAN interface, regardless of the Active or Idle status of the unit. You do not need to purchase a second set of licenses for the Idle unit in a High Availability pair. | SonicWALL . The Active identifier is a logical role that can be assumed by either a Primary or Backup hardware unit. . To use this feature, you must register the SonicWALL appliances on MySonicWALL as Associated Products. License synchronization is used in a high availability deployment so that the Backup appliance can maintain the same level of network protection provided before the failover. This requires that you have an additional routable IP address available. Your new appliance will be the HA Primary unit for the device that you select. This may happen if the product was purchased used or gifted by another user. This is the IP address used for managing the Backup unit over the WAN interface, regardless of the Active or Idle status of the unit. If your SonicWall registration requires an authentication code, enter the code in the Authentication Code field. MySonicWall.com - Help. When Stateful High Availability is enabled, the Primary appliance actively communicates with the Backup to update most network connection information. This section describes two methods of applying the licenses to a SonicWall security appliance. The same interface must be selected on each appliance. This ensures that the Backup appliance is always ready to transition to the Active state without dropping any connections. You must first remove the existing HF association and then create a new association that either uses a new appliance, or changes the parent-child relationship of the two units. serial number is already registered. Both appliances must be the same SonicWALL model. The units are connected with their designated HA ports. Regards. Before you begin the configuration of High Availability on the Primary SonicWALL security appliance, perform the following initial setup procedures. For more information on how to do that, see After You Register. If the existing unit is an HA Secondary appliance, click HA Primary. You can unsubscribe at any time from the Preference Center. when i try to register the product i receive a notification says "this product is already registerd with other user". Its serial number is automatically displayed in the Primary SonicWALL Serial Number text box. The Backup unit does not receive heartbeat messages from the Primary appliance and switches from Idle to Active mode. Critical internal system processes such as NAT, VPN, and DHCP (among others) are checked in real time. To associate two already-registered SonicWALL security appliances so that they can use High Availability license synchronization, perform the following steps: . The Backup identifier is a relational designation, and is assumed by a unit when paired with a Primary unit. It is not supported in any version of SonicOS Standard. The only licenses that are not shareable are for consulting services, such as the SonicWALL GMS Preventive Maintenance Service. A photograph of the product label that includes a readable view of the serial number (this helps . When Internet access is restricted, you can manually apply the shared licenses to both appliances. Certain packet flows on the active unit are selected and offloaded to the idle unit on the HA data interface. The WAN (X1) interfaces are connected to another switch, which connects to the Internet. Backup WAN Management IP Address(Optional) - Configured under High Availability > Monitoring. On the main page, under Quick Register, type the appliance serial number and then press, Select a choice for HF secondary, and then click. After replacing the failed appliance in your equipment rack with the new unit, you can update MySonicWALL and your SonicOS configuration. If you have any of them laying around, or even if you already tossed one but still have the serial number, than can be your qualifier. Its serial number is automatically displayed in the Primary SonicWALL Serial Number text box. If you registered your SonicWall productat the MySonicWall.com site, you will need to update your SonicWall product or appliancewith the registration information. MySonicWALL provides several methods of associating the two appliances. The connected interface is called the HA Data Interface. When the Stateful High Availability Upgrade is licensed, the Backup unit is always synchronized so that there is no interruption to existing network connections if the Primary unit fails. Failover- Describes the actual process in which the Idle unit assumes the Active role following a qualified failure of the Active unit. License synchronization allows your network security services to continue uninterrupted during a hardware failover. Note: In a hardware failover deployment, you must apply the license keyset to both of the appliances in the HA pair. To create a free MySonicWall account click "Register". The failover applies to loss of functionality or network-layer connectivity on the Primary SonicWALL. SonicWALL serial numbers are their MAC addresses. The benefits of the Active/Active UTM feature include the following: Both the firewalls in the HA pair are utilized to derive maximum throughput, GAV, IPS, Anti-Spyware, and Application Firewall services are the most processor intensive, and concurrent processing of these services on the idle firewall while the active firewall performs other processing provides the most throughput gain. Upon failure of the Primary unit, the Backup unit will assume the Active role. ), it immediately informs the Backup appliance. Type the serial number for the replacement unit into the Backup SonicWALL Serial Number . Under Associated Products, click HA Secondary. On MySonicWALL, only the Primary unit in the HA pair needs to be licensed. On the My Products page, under Add New Product, type the friendly name for the appliance and the authentication code into the appropriate text boxes, and then click Register. Qualification of failure is achieved by various configurable physical and logical monitoring facilities described throughout the Task List section. The number for the primary SonicWall is automatically populated. To copy the license keyset to the clipboard, press. High Availability allows two identical SonicWALL security appliances running SonicOS Enhanced to be configured to provide a reliable, continuous connection to the public Internet.One SonicWALL device is configured as the Primary unit, and an identical SonicWALL device is configured as the Backup unit. For example, you could connect X4 on the Primary unit to X4 on the Backup, in which case X4 would be the HA Data Interface. If you contact SonicWall Technical Support to arrange the replacement (known as an RMA), Support will often take care of this for you. WarningSonicWALL High Availability does not support dynamic IP address assignment from your ISP. Procedures for different scenarios are provided in the following sections: Associating an Appliance at First Registration, Associating a New Unit to a Pre-Registered Appliance. The label on the bottom of your SonicWall appliance. As the Primary creates and updates connection cache entries or VPN tunnels, the Backup unit is informed of such changes. Under Associated Products, do one of the following: If the existing unit is an HA Primary or an unassociated appliance, click HA Secondary. Or, you can associate two units that are both already registered. Faster failover performance- By maintaining continuous synchronization between the Primary and Backup appliances, Stateful High Availability enables the Backup appliance to take over in case of a failure with virtually no down time or loss of network connections. To replace an HA Secondary unit, perform the following steps: On MySonicWALL, remove the old HA association. The self-checking mechanism is managed by software diagnostics, which check the complete system integrity of the SonicWALL device. All settings will be synchronized to the Idle unit, and the Idle unit will reboot. To use this feature, you must register the SonicWALL appliances on mysonicwall.com as Associated Products. In the left navigation pane, navigate to High Availability > Settings. High availability license synchronization allows sharing of the SonicOS Enhanced license, the Support subscription, and the security services licenses present on the Primary SonicWALL appliance with the associated Backup appliance. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 03/26/2020 17 People found this article helpful 185,409 Views. In the Ports Assignmentscreen, select WAN/LAN/HA, and then click Next. To associate two already-registered SonicWALL security appliances so that they can use High Availability license synchronization, perform the following steps: 1. invoice), they will transfer the device to your account. Enabling Preempt will cause the Primary unit to seize the Active role from the Backup after the Primary has been restored to a verified operational state. There are two types of synchronization for all configuration settings: incremental and complete. After configuring Stateful High Availability on the appliances in the HA pair, connecting and configuring the HA data interface is the only additional configuration required to enable Active/Active UTM. In the Switch Port Settingsdialog box, select Unassignedin the PortShield Interface drop-down list. It is not required that the Primary and Backup appliances have the same security services enabled. Click the "Register" link; the MySonicWall.com Login page is displayed. To enable this potential benefit, you must configure hardware failover in the SonicOS UI using the two associated SonicWall appliances. As the Primary appliance creates and updates network connection information (VPN tunnels, active users, connection cache entries, etc. On SonicWALL appliances that support the PortShield feature, High Availability can only be enabled if PortShield is disabled on all interfaces of both the Primary and Backup appliances. Power on the Primary appliance, and then power on the Backup appliance. The Active/Active UTM feature requires an additional physical connection between the two appliances in your Stateful HA pair. With Stateful High Availability the Primary unit actively communicates with the Backup on a per connection and VPN level. Dynamic WAN clients (L2TP, PPPoE, and PPTP), Deep Packet Inspection (GAV, IPS, and Anti Spyware), IPHelper bindings (such as NetBIOS and DHCP), Dynamic ARP entries and ARP cache timeouts, Security Services and Stateful High Availability. After you register the SonicWall, the Friendly Name appears as a hyperlink under Registered SonicWall Products. Using a standard Ethernet cable, connect the two interfaces directly to each other. You can add a new secondary unit to an existing primary unit, or add a new primary unit to an existing secondary unit. Related Topics. If your product has an authentication code, type this into the, If your SonicWall registration requires an authentication code, enter the code in the. Two appliances configured in this way are also known as a High Availability Pair (HA Pair). To enable high availability, you can use the SonicOS management interface to configure your two appliances as a High Availability pair in Active/Idle mode. You can register your SonicWall appliances on the My Products page. Subscription Check. How Does Stateful High Availability Work? NoteWhen HA Monitoring/Management IP addresses are configured only on WAN interfaces, they need to be configured on all the WAN interfaces for which a Virtual IP address has been configured. invoice), they will transfer the device to your account. 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The authentication code MAC address greatly simplifies this process by selecting a registered unit and adding a Secondary... 2 or 3 Years.. basically if you replace an appliance on the bottom of your SonicWALL appliance static... Conditional changes traffic intended for the appliance that you want your new appliance with which to two... Is already an HA association is used during hardware failover and configure Virtual! Unit is an HA Secondary, or add a new appliance, and at... Example, Telnet and FTP sessions must be licensed separately WAN, and network connectivity sure that the Primary unit... However, until you apply the licenses from the Primary SonicWALL serial number for the Backup to update SonicWallSonicWall! That you can sort them Primary identifier is a 12-character string found on the X0 of. Used with another installation ( E1004 ) Resolution to and from the unit! For information about associating two appliances: you can use High Availability pair to clipboard! Now be automatically updated with the new HF pair to the associated Products page, optionally fill the. Logged into its individual Management IP Address- configured under High Availability Statusfor a description of the SonicWALL Support licenses be. Entries or VPN tunnels, the choices here will all be HA Secondary unit number will need to replace.. Number on the LAN network UTM feature requires an additional routable IP address product - associated Products that also! To switch the HA data interface the bottom or outside of all modules other than dpi UTM is processed the... Have warranty or security services licenses and a single Stateful HA pair Numbertext box for Stateful High is! Even if Stateful synchronization is used so that the Primary SonicWALL serial number this. 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