I even tried going back to 7.0.4 and it did the same thing. Some settings (such as configuring a custom audio port range) can be configured both locally (on the client PC) and remotely (in CiscoCallManager Administration). You can deploy Cisco IP Communicator by using either of the installer packages listed in the following table. Alternately, users can do this from the CiscoIPCommunicator right-click menu: Preferences > Audio > Network > Audio Port Range. See the "Helping Users with Post-Installation Configuration Tasks" section. msiexec /i CiscoIPCommunicatorSetup.msi /qb TFTP1=IP Address 1, TFTP1=IP Address 1 TFTP2=IP Address 2. HTH ? Remote users are probably not going to receive their TFTP address from DHCP. Specify the TFTP address at first startup. Doing this creates a getIP.asp reflector web page. Choose a time when you are not on a call and when the audio device is not in use by another application to tune it. Find answers to your questions by entering keywords or phrases in the Search bar above. Users must enter User credential information if: Users want to access their User Options web pages. deployment of Cisco IP Communicator with the MSI package. Next, specify the location of the getIP.asp web page in the Cisco CallManager Administration (Device > Phones > Phone Configuration > Product Specific Configuration > IP Address Auto-detection URL). As the administrator, you should be prepared to perform post-installation configuration tasks at the client PC on behalf of users, or you should provide users with the specific information necessary to complete these tasks themselves. perform basic testing of third-party headsets and handsets for use My laptop is running Window 7 64-bit Service Pack 1. Use this menu to select an audio mode: Headset, Handset, or Speakerphone. CiscoIPCommunicator right-click menu: Preferences > Network > TFTP Servers. Required at first launch if the client PC has multiple network interfaces, or is a laptop with a docking station (and if you have not already specified this variable via a command line option during deployment). Additionally, if your company uses Cisco IP Communicator in an environment where users do not have administrative privileges, and if multiple users share a PC, you must run Cisco IP Communicator one time after installation using an administrator account on each machine and select a network interface and TFTP server, if required. This is the audio mode to which any changes you make in this window will apply when you click Apply. Manager, formerly known as Cisco Unified For example, if a single port is opened to allow audio to pass through a firewall or if a quality of service (QoS) policy has been applied to only those routers and switches with a restricted range of RTP ports. examples of command-line options that are specific to the go back to to the icon right clikc and run as admin , check you network tab you should be able to edit the IP Address . - edited See the "Configuring Quick Search" section for details. I made changes and closed then reopened IPC and it removed my settings and greyed everything out again. headsets do not match the electrical characteristics for which some Read more Overview Allows CiscoIPCommunicator to recognize installed audio devices. IPC is intended to be deployed by an administrator as would something like AV software. The Audio is dependent on your device's audio or an external audio device such as headphones. 12:40 AM, "Run as Administrator" now right click on CIPC >exit..now again"Run as Administrator". Due to the many inherent First-time remote users with a freshly installed application will not be able to use CiscoIPCommunicator until specifying a TFTP address. either be heard by the remote party or by both the remote party and 03-19-2019 - edited The answer is simple- Run the app as administrator. Availability: In stock; Mfr #: L-IPCOMM86-LIC; UNSPSC #: 43232703; Item #: 03766718 004233557 .. At first launch after command-line options that can be used and examples of their usage, The Audio Tuning Wizard is the only means by which to accomplish this task and: Runs at the first launch of the Cisco IP Communicator after installation, Pops up if the user tries to select an un-tuned device from the Preferences menu, Can be launched anytime from the CiscoIP Communicator right-click menu. and users must complete the wizard before Cisco IP Communicator headsets sound distorted to remote parties. (Users might need to complete additional configuration tasks during startup for CiscoIPCommunicator to work properly.). (Users enable or disable low bandwidth by right-clicking on Cisco IP Communicator and choosing Preferences > Audio.) At the very least, users must select and tune audio devices with the Audio Tuning Wizard. support of a headset or handset would be inappropriate for an 6. I solved the problem adding my user to administrator's group ( I have windows 7), after that I can. good to them. Combine the device name by using a network interface and TFTP server addresses in one command. New here? Delete the old device record. This integration runs as a 32-bit appllication in 64-bit versions of Windows 7. 04:29 AM I know this looks like a permissions issue, but if I grant full access to the directory for the Local PC Users group, shouldn't that open the Network tab up to where we can modify it? I could chane my network adapter settings and tftp servers, but other network engineer could NOT. Other network enginer used the CiscoIPCommunicatorSetup.msi (Windows Installer Package) and COULD NOT change adapter and tftp. mechanics or electronics of various headsets can cause remote Was the domain admin you logged in as set as a local admin on these PC's? I can now just double click to open the app. Tip You can find more information about voice quality issues in the troubleshooting section of the Cisco IP Communicator User Guide. When multiple network interfaces existsuch with a laptop that uses both a wireless (802.11) and wired (Ethernet) network interface, or a laptop with a docking stationadvise users to choose the interface that is most likely to provide permanent connectivity, or the one that is always enabled (even if it is inactive). Running the CiscoIPCommunicator Administration Tool, page2-14, Resolving Audio IP Address Auto-Detection Problems, Provide users with user name and password. You can specify the network interface by using a command-line option while deploying the Cisco IP Communicator application. See the "Resolving Audio IP Address Auto-Detection Problems" section. Specify low-bandwidth setting for remote use. cisco communicator ctl update failed Cisco IP Communicator ( v. 8.6 ) - license. Obtain the tool from the software download site (http://www.cisco.com/cgi-bin/tablebuild.pl/ip-comm); run the tool and select the option to enable HTTP access. Any recommendations is greatly appreciated. @ CISCO .COM> Subject: Re: 1995 Prelims Quartet Summary - FINAL LIST (?) The Cisco IP Communicator User Guide provides general information to help users perform post-installation configuration, but users are likely to need more specific direction from youespecially considering that most tasks are recommended on the basis of certain technical conditions that users might not know how to recognize or interpret. IP Communicator users. If necessary, use an administrator account to do this task. Therefore, once a setting has been modified on the client PC, the only way to change it is on the client PC. The Cisco IP Communicator Error Reporting Tool auto-collects pieces of information from the user's PC (including trace files, registry settings, and audio device configuration) that you can use to troubleshoot problems. Command-Line Options for MSI Package I believe this change was made because of users inadvertently changing their settings. CiscoIPCommunicator right-click menu: Preferences > Audio. data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAAB4CAYAAAB1ovlvAAAAAXNSR0IArs4c6QAAAnpJREFUeF7t17Fpw1AARdFv7WJN4EVcawrPJZeeR3u4kiGQkCYJaXxBHLUSPHT/AaHTvu . powered USB hub. Providing Information to Users Via a Website, pageA-1. If you want to change the location of the getIP.asp reflector web page, copy the getIP.asp from the default location, place it in a new location, and enter the new URL in the Cisco CallManager Administration (see the second bullet above). Many required and recommended post-installation tasks can be performed locally on the client PC; a few tasks require access to the CiscoCallManager Administration web interface and therefore must be performed by an administrator. On the first one I ended up having to right-click on IPC and say run as Administrator then the settings were not greyed out. We just installed this on a nother machine and it did the same thing. The best time to do this is at the time that you are provisioning the device profile prior to deployment. You might need to select an audio port range for CiscoIPCommunicator to use if the network uses a custom port range for RTP audio. The configuration tasks summarized in the "An Overview of Post-Installation Configuration Tasks" section can help you determine the kind of information that you need to give to users to help them complete tasks. If you have not done so already, run the CiscoIPCommunicator Administration Tool and select the option to enable HTTP access. While Cisco does Other third-party VPN clients might be unsupported and result in one-way audio. Unable to change tftp address in IP Communicator 7.0.5, Customers Also Viewed These Support Documents. After first launch, users can select devices using either: The Audio Tuning WizardStart > Programs > CiscoIP Communicator, The right-click menuPreferences > Audio > Audio Device Selections. not have administrator rights on their computers, use a See the "Specifying a TFTP Server" section. I would not expect to have to do that just to set this the first time, not when Win7 has better ways of running as administrator without having to enable any disabled accounts. Cisco IP Communicator supports x86-based processors running a 32-bit OS; 64-bit OSs are only supported on Windows 7 (64-bit WOW). For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Users want to use Quick Search to search a personal directory. Good to know that worked but hopefully Cisco will fix it, adding our users to the administrators group is not an option :-). Required if users are going to access one or both of these features: In CiscoCallManager Administration, choose User > Add a New User Specifying User Authentication Information for Quick Search, Helping Users Subscribe to Services and Configure Features, pageA-3, Table4-2 Recommended or optional post-installation configuration tasks. The free-form device name must be less than 15 characters, including alphanumeric characters, dot, dash, and underscores (but no spaces). NoteIf you expect users to perform post-installation tasks, provide them with detailed instructions, including access to the CiscoIPCommunicator User Guide. However, CiscoIPCommunicator caches the last TFTP address that it received and tries to use it the next time it starts up. parties to hear an echo of their own voice when they speak to Cisco See the opening paragraphs of this section (Resolving Audio IP Address Auto-Detection Problems) for more information on completing the getIP.asp tasks. Choosing the correct interface is critical because Cisco IP Communicator uses the MAC address of the associated network interface to identify its device name to CiscoCallManager in the same manner as hardware-based Cisco IP Phones. I have installed Cisco IP Communicator version 8.6.1.0 - CDP Driver Version 1.0(0.2) and Voice Engine Version 3.5.0.0. If you are using the .exe file, the installation prompts you to choose the language (if a language other than English is available) for which you want to install Cisco IP Communicator. headset. installs Cisco IP Communicator on the client PC, you or the user devices and before installing Cisco IP Hello. did you check following note in the CIPC 8.6 release note guide ? from Cisco IP Communicator when using a particular I uninstalled it and did a reinstall by right click to run as admin while it installed. Note At first launch, Cisco IP Communicator automatically chooses an Ethernet interface, if one is present. Network Tab grayed out in CIPC on Windows 10machines- Fix is to update compatibility, Click Test the program (will show new compatibility settings, Set Network Adapter: Cisco AnyConnect Secure Mobility Client, Yes, save these settings for this program, Click Test the program,shows new compatibility settings, 04-29-2018 Therefore, every time CiscoIPCommunicator starts, it verifies that the associated interface is still installed in the machine. This option is helpful in companies where PCs are refreshed often. I would also expect that if I log in as an administrator (Domain Admin in my case) that it would allow me to change and save my settings but it didn't do that either. The credentials must be the user's CiscoCallManager credentials. Find answers to your questions by entering keywords or phrases in the Search bar above. In these cases, the IP address can be selected with the same auto-detection process that is used to resolve selection when there are multiple interfaces. Ideally, you should tell users exactly which network interface to choose. Cisco IP Communicator users whether a particular headset sounds Preparing to Deploy Cisco IP Communicator, Deploying and Updating Cisco IP Communicator, An Overview of Post-Installation Configuration Tasks, Understanding Post-Installation Configuration Tasks, Resolving Audio IP Address Auto-Detection Problems, Recommended or Optional Post-Installation Tasks, Helping Users with Post-Installation Configuration Tasks, "Understanding Post-Installation Configuration Tasks" section, "Helping Users with Post-Installation Configuration Tasks" section, "Understanding Local Configuration" section, Running the CiscoIPCommunicator Administration Tool, page2-14, Specifying User Authentication Information for Quick Search, Helping Users Subscribe to Services and Configure Features, pageA-3, Customizing CiscoIPCommunicator, page6-1, Troubleshooting CiscoIPCommunicator, page8-1, "Modifying Advanced Audio Settings" section, "Deploying the Application" section on page3-2, "Running the CiscoIPCommunicator Administration Tool" section on page2-14, Configuring Corporate and Personal Directories, Understanding QoS Modifications, page1-12, "Updating the Application" section on page3-7, Obtain the tool from the software download site (, "Resolving Audio IP Address Auto-Detection Problems" section, "Disabling Local Settings Access" section, "An Overview of Post-Installation Configuration Tasks" section, Providing Information to Users Via a Website, pageA-1. If anyone can shed any light on this I would be very grateful. If you or the user chooses a new interface, you must create a new device record in CiscoCallManager to preserve the user's original DN, softkey template, settings, and so on. into the PC USB port might be reduced or eliminated by using a In this case, you need to complete the following tasks: First, run the Cisco IP Communicator Administration Tool and select the option to enable the HTTP access. Some VPN clients, such as Cisco Systems VPN Client 3.x, assign the VPN IP address at a very low level, which makes it difficult for Cisco IP Communicator to specify the correct address. This information needs to be provided to users. See the "Modifying Advanced Audio Settings" section for details. Specify the device name by using a free-form device name. Fortunately rarely happens. All other supported operating systems are 32-bit only. This prevents users from modifying CiscoIPCommunicator's original device name. 03-17-2019 If I try to "Run as Administrator" it is grayed out, too. New laptop, logged in as myself (Domain Admin), installed the software, rebooted and after going through the audio tuning wizard it goes directly into the phone and can't finish connecting. This is not an issue for Windows XP users. tasks covered in this chapter, be sure to read Cisco IP Communicator Deployment Preparation, which provides an overview of tasks that Cisco IP Communicator Administration Guide Release 8.6, View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone. Step 2 Input information as prompted. (Values Experiment with applying filters during a call. With a USB headset or USB speakerphone and Cisco IP Communicator, you can . Win 7 64 bit is not yet fully supported for CIPC. CiscoIPCommunicator right-click menu: Preferences > Audio > Advanced. deploying any headsets or handsets (especially deployment in In this case, users will not need to choose a network interface. Users are not prompted to use Audio Tuning Wizard again unless the audio device that they try to select by other means cannot be found (because it has not yet been tuned), or in cases where users directly modify the volume on an audio device. On the first one I ended up having to right-click on IPC and say run as Administrator then the settings were not greyed out. These settings will require administrator access to change. You can use a software deployment tool to distribute Cisco IP Communicator to client PCs. Cisco IP Communicator (CIPC) Network Tab grayed on PVS . Offering the latest in IP communications technology, it is easy to acquire, deploy, and use. Right click on the CIPC application >>> Properties >>>> Security >>>> Click on Add >>> You can add the specific account there or you can just add everyone there. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is there a setting I can change to open this up to the users? See the "Modifying Advanced Audio Settings" section. I used the CiscoIPCommunicatorSetup.exe (Application) installation and COULD change adapter and tftp. especially hum and echo. 03-16-2019 In this case, you need to enter the URL for getIP.asp (an IP address reflector page) in Cisco CallManager. If any users rely on unsupported VPN clients, you must run the CiscoIPCommunicator Administration Tool and enable HTTP access, if you have not done so already. Remote users with low bandwidth connections might experience better audio quality using a low-bandwidth codec. Right click Preferences > User tab > Enable Logging) before launching the Problem Reporting Tool. CiscoIPCommunicator will attempt to fetch this reflector page rather than using other methods of auto-detection. Understanding QoS Modifications, page1-12. command-line options to specify the device name, the TFTP server For example, by using The resulting symptom is one-way audio. Tell users to coordinate with their system administrator before choosing a new interface. Note Unless local settings access is disabled, the audio port range can be configured locally (on the client PC) and remotely (in Cisco CallManager Administration). Therefore, once a setting has been modified on the client PC, the only way to change it is on the client PC. Required at initial startup. This integration runs as a 32-bit appllication in 64-bit versions of Windows 7. Before the user drivers, such as sound cards, universal serial bus (USB) handsets, See the "Understanding Local Configuration" section. Some tasks in this The information in the form helped me with my problem. 09-21-2010 The only way I got it to stick was to export the settings from my laptop then modify the reg file and put in their MAC address then import it to the problem laptop, then it worked. Required if you are not using DHCP with Option 150 enabled in your network or want to specify an alternate TFTP address (only if you have not already specified this variable via a command line option during deployment). Users can specify this setting from the right-click menu: Preferences> Network > TFTP Servers. the Cisco IP Communicator user. Remote parties should be queried as to the reception If the PC on which Cisco IP Communicator is running uses an unsupported software VPN client, audio IP address auto-detection will not work. environmental and hardware inconsistencies in the locations where I can understand this however if I start IPC as an administrator and it allows me to change the settings I would expect it to save those settings which it does not. This executable contains the required Windows Installer engines and default verbose logging for typical deployments. This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices. - edited A VPN solution is typically unsupported if it is not a Cisco product and does not function like a network interface card. Open the .exe file. The resulting symptom is one-way audio. Before completing Communicator are reduced to their lowest values; the users of such installation is the potential for an audible hum. Required to resolve audio IP address detection problems caused by unsupported VPN clients; recommended to improve AutoUpdate performance for remote users and to install the Directory Wizard. If the PC on which Cisco IP Communicator is running uses an unsupported software VPN client, audio IP address auto-detection will not work. 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Now just double click to open this up to the users companies where PCs are refreshed often launching. Gt ; enable Logging ) before launching the problem adding my User to administrator 's group I! Installed audio devices adding my User to administrator 's group ( I have installed Cisco IP Communicator sound!, Handset, or Speakerphone a new interface Tab & gt ; User Tab gt! Then the settings were not greyed out AV software by right-clicking on Cisco IP Communicator Version 8.6.1.0 - CDP Version! Integration runs as a 32-bit appllication in 64-bit versions of Windows 7 ( 64-bit WOW ) you not. Problems, Provide them with detailed instructions, including access to the CiscoIPCommunicator Administration Tool,,!