Welcome to the Webex Community. Cannot Start or Join Meetings or View Recordings Due to Unsupported Java Version Problem Users cannot start or join meetings or view recordings on any browser. Webex Connect is a cloud communications platform that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. Webex is a robust video conferencing solution that can be used through a computer desktop or mobile app, which lets users connect online for video conference meetings, webinars, content sharing, and interact via Polling, Breakout sessions, and chat. I also double checked the certificate chain and made sure proper CAs were presents on my system (which was already confirmed when accessing webex.com: certificate chain is the same and in this case the chain was trusted). I'm not using a proxy but the default setting . Yes, thank you! And it was driving me crazy full year. Making ensure that your speakers and microphone are connected properly to the audio conference is working. Was this article helpful? If the above certificates are present, the network administrator must allow the following. While joining the Webex audio conference, users may encounter the following error if there is an open incident on the status information page: Check the Webex Status Information page for any open incidents, try a workaround if available on the status page, then retry. For this reason i'm not allowed anymore to enable meeting audio and video, so i can't see or hear anyone during the meeting. Webex Edge Audio will intelligently divert Webex phone calls over the internet, avoiding the public telephone network (PSTN). Conduct your day-to-day core business over the internet without impacting meeting bandwidth. With Dell 3040 thin clients we're stuck with webex saying "mse::VDIService::initialize4HVDClient, VDI client is not a compatible version, start normal Webex meeting!" Tried downloading vdi plugin "for ThinOS 9.1" from webex downloads, it is an .ipk file which is not recognized as application file by WMS. So, these are methods you can use to fix the Webex microphone not working. In the log viewer it shows under IPS - Signature Name - LOIC DoS Tool (UDP Traffic) Then to allow this PROTECT> INTRUSION PROTECTION>IPS POLICIES>Whatever your policy name you use>ADD and Allow the packets for LOIC DoS Tool (UDP Traffic) https://help.webex.com/en-us/WBX000026378/Meeting-Services-Removal-Tool. 11-19-2020 The most common ones are below. Verify that " Use computer audio" is selected 2. Problem 1: Echo or feedback noise in an audio conference There are three main reasons for echo or feedback: A microphone, or headset with microphone, that is placed too close to computer speakers. It's kind of a tiny UX issue- when you initially click on the connect to audio button, you'll see the 3 options: phone, phone, and connect using computer. While on a conference, select the Audio menu, then select Speaker, Microphone and Camera. How Do I Allow Webex Meetings Traffic on My Network? If I remember correctly webex uses IP addresses for some of its content, if you block the IP Address category then that would explain this. Click the "Advanced" button on the lower right of the panel. audio connection: 1-888-796-6118 or 1-847-562-7015 web connection: 1-888-793-6118 macos: webex meetings has recently removed support for virtual webcams from their macos application, therefore manycam is not able to connect to it macos: webex meetings has recently removed support for virtual webcams from their macos application, therefore manycam 07-10-2020 The web app doesn't support using your computer to connect to audio, which is the only audio connection option that is supported for this meeting. Webex Teleconference Audio Webex Personal Conference (Audio only) Webex Integrated Voice-over-IP (VoIP) Audio This audio option sends the audio over the Internet. Open the installer within and follow the onscreen instructions. For more information, please see our Welcome to the Webex Community. i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). How To Fix Webex Audio Problem - YouTube 0:00 / 3:27 How To Fix Webex Audio Problem 37,527 views Jun 8, 2020 Chuah Kee Man 15.4K subscribers 134 Dislike Share This video briefly explains. Cisco Webex - Delay in Audio Connection (approximately 1 min 30) - Workaround, Customers Also Viewed These Support Documents. I am having the same issue on many of my users PCs. Sometimes the WebEx Audio Broadcast will lose connectivity during the presentation. Webex client can't connect to audio or video due to ssl certificate error, Customers Also Viewed These Support Documents, https://help.webex.com/en-us/WBX000027232/Error-Cannot-Connect-to-Audio-or-Video-While-Joining-Audio-or-Video-in-the-Meeting. In a previous blog, we covered troubleshooting some of the most common Webex app issues.Today, we'll focus specifically on Webex connection problems. Wait 60 seconds - The Audio Broadcast, once disconnected, will try to restablish audio connection every few seconds. We'll let you know when you can connect to audio again. Sometimes this helps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Cisco Webex is one of the world's leading enterprise solutions for video conferencing, online meetings, screen sharing, and webinars.Webex meetings offers highly secure integrated audio, video, and content sharing from the Cisco Webex cloud. I hope this will help solving your issue. Since I use Firefox to connect Webex, I am trying to figure out similar setting "Automatically Detect Setting" as in Internet Explorer. so, check if your cert issuer is in trusted list of webex or not?.. Since you can have multiple speakers outputs, it's important to tell Webex which device you are actually using. When I join in a pop up will show: "It is not possible to connect Audio or Video because we can't validate the security certificate for your Webex website. WebEx is an application-sharing and conferencing service that may be used for presentations, demos, training and support and is provided in a cloud-based, hosted format from Cisco's WebEx Communications, Inc., Santa Clara, CA. Network Requirements for Webex for Government (FedRAMP). This is not consistent, but happens maybe 50% of the time. This will open drop-down menu and click on 'Meeting Settings'. We had wireless mics as well as cabled mics, but that was more the function of the mixer table than the webex part. When messing around on Webex I was clicking on use computer for audio but it was actually testing the audio. This does not happen at all with M$ Teams or any other app that I know of. Only a restart of the PC brings it back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To disable this, per machine (or via Group Policy or other means) just go to: - Internet Options > Connections > LAN Settings > Untick 'Automatically detect settings' Thought I'd post this workaround (still yet to ascertain the true cause) - since when searching the Internet for this problem, there is next to nothing documented. 04:39 AM. How do I enable audio on Webex? Wait 60 seconds - The Audio Broadcast, once disconnected, will try to restablish audio connection every few seconds. View Best Answer in replies below Open the downloaded disk image. Thanks for your help! Created on October 12, 2018 Can't connect Audio and Video in Webex meeting The past week everything was good, but suddenly I am not able to have video/audio in a webex meeting. Problem You cannot connect to your WebEx site or Administration site using a browser that requires SSL 3.0. Cookie Notice Here are 3 things you can do to restablish the Audio Broadcast. Did you ever find a fix for this? I also had to force sync the time of my computer, for some reason on every boot the time was in another timezone and i didn't realize it until i checked. 07-10-2020 This does not seem to happen with audio plugged into the regular audio jack - in fact I revert to having to use that because restarting would make me late for a meeting. See the error message below: Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting, Small business account management (paid user). This is your home to ask questions, share knowledge, and attend live webinars. have you tried reinstalling webex or updating BT driver. 05:25 AM, I have similar problem since I started using the Jabra U65 headset. Check this known issues and limitations list for WebEx. Please can someone help me finding a way to solve this issue? Cause:This issue will occur if *.identrust.com is not allowed on the customer network. It was never possible for a third party to access this telemetry by inspecting network traffic. Was this article helpful? One central platform that enables rich and engaging interactions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. And joining from phone isn't ideal - small screen, and I need to access and share my desktop. On the next page, under Input, click Microphone Array. This is your home to ask questions, share knowledge, and attend live webinars. - edited Flag to enable/disable automatically connecting to audio using a computer. Still getting exact same error. You can join the meeting from the web app with no audio, or you can try joining from the desktop app. My best guess is that it usually takes 60 seconds to do this automatically. Press Windows + I to get Settings. This guide will help you: Check audio settings; Check audio connections; Check volume; Help with echo cancellation; Setup a phone connection So you can get work done now, and troubleshoot later Can't hear or be heard clearly on your Webex conference? Click the "Proxies" tab and the proxy settings are on the left. Verify if the following certificate ispresent on your computer: If any of these certificates are missing, contact your IT Helpdesk for help with adding these certificates. How do I test audio on Webex? Today is the first time using WebEx with the new XG firewall. Privacy Policy. What did fix the issue was turning on automatic time zone (my clock was off of 2 hours, should'nt result in certificate issues anyway), and force sync time. 05:25 AM Before Joining your Webex Meeting/Event 1. I was able to fix the problem. You can be assured of a reliable, cost-effective, and secure . Not really Not really You can use Webex Meetings outside of VPN for the best experience. Key benefits of Webex Connect Audio Enhanced meeting quality . Choose how you want to connect to the audio, mute or unmute your microphone, and turn your video on or off before you join a meeting or webinar. and our I really don't know what to do at this point. Connect to audio using 'VoIP' - Select Use computer audio. Webex client can't connect to audio or video due to ssl certificate error Go to solution mattia_fiorino Beginner 05-06-2020 12:08 PM Hi everyone, i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). The meeting host can enable/disable this option. Thanks for posting this! While on a conference, select the Audio menu, then select Speaker, Microphone and Camera. Webex telemetry was always sent to the Webex cloud over secure and encrypted (HTTPS) connection. Cisco WebEx provides industry-leading security to each meeting held on its platform. ; Move or turn off other devices that might cause interference. Go to System, then click Sound. I see this thread was created in 2019, but I am facing this issue in 2021 end. 11-19-2020 My organization is experiencing the same problem, but not on all of our systems. This is the default audio connection type. I've tried all of the above proposed solutions. Firstly, you have to click on Webex Meeting. Troubleshoot the microphone. To do this, select "Audio" at the top of the screen, then "Audio Connection" Click on "Call in" and then the "View" button. It is not available in firefox. Hello folks, apologies if this has been posted and answered before - I didn't find anyone posting my specific problem yet, so here goes: I use Webex from my Win10 PC most of the time, and with a Bluetooth headset (Aftershokz Trendz Titanium) - it used to work well, but an upgrade a couple of months ago maybe, has raised a new problem - when I join a Webex session, it waits indefinitely on connecting audio, and then I have to kill the process. Under Input settings, go to Test your microphone, and click Start test. WebEx is free for you to use and lets you participate in NEOWTP's classes. Select your preferred speaker and microphone from the list by selecting the dropdown next to mute/unmute Remember, by default Webex will use your system settings, but you can choose another device if you'd prefer 3. Make sure the proper Speaker is selected. Time is correct, CA Cert is fine, Reinstall client hasn't helped. Webex never sends audio to the Webex cloud while a user is on mute. You can do that on their service status page. Solution Disable FIPS. Yes, thank you! after many searches, i found out our CA-Cert-Issuer is not trusted by the Webex at all.. our customer use "Sectigo" certs, and "Sectigo" company is not in trusted list of webex system, but most of our customers use "Certum" certs and they are fine and no problem. Only other participants can raise their hands Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the Meeting Center lets users join meetings on . webex tutorial 2 - connecting to audio conference eventually, though, i found a workaround before we switched to webex, we were stuck using a standard conference call dial-in number apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in My best guess is that it usually takes 60 seconds to do this automatically. We just started experiencing this issue about 2 weeks ago. In order to join a Webex meeting, you must install and enable the Java plug-in. New installation of Java: Download t he latest version from Free Java Download. Extremely annoying. Your fix has worked on everyone we've tried with so far. Download Product Sheet Designed for developers. Nevertheless the audio connection fails. If your speaker or sound device isn't listed, then make sure it is connected and on. Create an account to follow your favorite communities and start taking part in conversations. If you're seeing an issue reported there, see what they recommend. Once this happens, I notice that now Bluetooth has entirely stopped - the Windows service still seems to be running, but there is no icon in the taskbar, and nothing can be connected now. Use internet explorer to disable setting. I have tried to reload my computer, to uninstall and install again webex client and even to restore my operating system, but nothing worked and i can't find a solution for the problem. Restart the computer. Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting Error: Cannot Connect to Audio or Video, while joining audio or video in the meeting. In my case I already had the QuoVadis Root CA2 certificate installed as indicated here. I added the Webex app to trusted apps, and all domains as listed earlier in these postings are added to the trusted domains for all Webex-associated applications. Java is already installed: Choose the Apple menu > System Preferences. I had the same behavior has the one you experienced and also did reinstall webex but still had the problem. If the speakers are working well with other applications or on youtube, and the settings are correct in Webex preferences for audio output, I have had to occasionally restart my macbook with previous versions of Webex. There are a variety of Webex audio issues that may occur whether you're using a mobile device or a computer. Open "System Preferences" then select the "Network" icon. Where did the In Room Booking setting in Control Hub go? 5. Here are 3 things you can do to restablish the Audio Broadcast. Often, VPN can limit the bandwidth available to Webex. Is it really only possible to use a single small wav file Press J to jump to the feed. Search: Webex Stuck On Connecting. 04:13 AM I would uninstall, reboot, then reinstall the Web App Test it here https://www.webex.com/test-meeting.html finalpolish808 2 yr. ago Rejoin the Webex - Leave the webex, and then rejoin again. (doing this from memory) We may have had to go into the webex meeting over by the audio controls there was a gear icon from there we could select the camera source as well as the audio input. If you don't still check the log file while you fire up the application then allow anything you see blocked till you find the one it requires. If you still don't hear anything, try leaving the Webex call and then re-connecting. Search: Webex Stuck On Connecting. Use computer audio: Use your computer with a headset or speakers. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the It has gotten really bad after the last update V2 Support E-mail our support team at . Your employer may have provided you with a VPN (virtual private network) service that allows you to use the company network while working remotely. One final option is to try connecting to audio via a telephone (fixed line or mobile). Hit on <Audio>, then check on checkbox next to the setting, you wish. Now select your current network connection from the left-hand panel (in my case this was Wi-Fi). When you join a WebEx session . Your work around fixed the issue for me. When this option is set to true, the user is automatically connected to audio via a computer when they start or join a Webex Meetings meeting on a desktop. I had the same issue the thing that fixed this problem was using the Webex removal tool to completely remove the application from my desktop and it worked fine, the error did not popup anymore. To fix Cisco WebEx connection problems, here's what you have to do: Check if the WebEx service is operational and there are no issues. Press question mark to learn the rest of the keyboard shortcuts. Hi All,I was recently assisting a customer with a problem that I've seen on and off over the last year or so, with the Cisco Webex client.Intermittently, when the customer was joining the meetings - when connecting the PC audio (using for example, their headset) the icon would spin for approximately 1 minute 30, and then eventually connect.After working with Cisco TAC, they identified via traces that the WPAD (Web Proxy Auto-Discovery) protocol was impacting the customers' audio connection speed. WebEx Tutorial 2 - Connecting to Audio Conference Before we switched to WebEx, we were stuck using a standard conference call dial-in number 5mm Jack Call Center Headset for Cell Phone, 270 Degree Boom Mic, in-line Control with Mute for Skype, Webinar: Computers & Accessories But Unity 5 is still stuck on that same "connecting to license server" . I tested it once, hope this issue is fixed permanently with this work around. the computer connect . According to best practices: Turn off VPN. It doesn't appear to be an issue with the content filter or the firewall. New, improved collaboration tools give students, faculty and visitors freedom and flexibility. If that hadn't helped I would have looked at doing a reinstall of the Webex application next. Solution: To troubleshoot this issue (Test joining after performing each step): Clear cache and cookies: WBX38898 - Clear Cache and Cookies in Mozilla Firefox WBX38899 - Clear Cache and Cookies in Google Chrome WBX9000035442 - Clear Cache and Cookies in Microsoft Edge Run the Manual Installer (Requires admin rights) This is not consistent, but happens . - edited Desktop Mobile Web To adjust audio settings and preferences in a meeting or webinar, see Select audio settings for Webex Meetings and Webex Webinars. This guide will help you: Check audio settings; Check audio connections; Check volume; Help with echo cancellation; Setup a phone connection So you can get work done now, and troubleshoot later Can't hear or be heard clearly on your Webex conference? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Possible Cause FIPS is enabled which blocks SSL 3.0. By disabling this, the delay disappeared.To disable this, per machine (or via Group Policy or other means) just go to:- Internet Options > Connections > LAN Settings > Untick 'Automatically detect settings'Thought I'd post this workaround (still yet to ascertain the true cause) - since when searching the Internet for this problem, there is next to nothing documented.Would be good to hear if anyone else has experienced this problem too, or if this has helped anyone!RegardsScott. Switch your audio connection in a Webex Meeting Home / Article Product: Webex Meetings Release: WBS39 November 03, 2021 | 14636 view (s) | 111 people thought this was helpful Switch your audio connection in a Webex Meeting Was this article helpful? Audio Connection: 1-888-796-6118 or 1-847-562-7015 Web Connection: 1-888-793-6118 Safe mode: I was unable to boot in it (login window, progress bar went up to 100% then stuck there) 4 years ago Having the WebEx app integrated into my Outlook calendar makes setting up new calls very easy Try our industry-leading app for free! I use Webex from my Win10 PC most of the time, and with a Bluetooth headset (Aftershokz Trendz Titanium) - it used to work well, but an upgrade a couple of months ago maybe, has raised a new problem - when I join a Webex session, it waits indefinitely on connecting audio, and then I have to kill the process. You will see the number to call. . . Error: You cannot connect to audio or video because we cannot validate the security certificate for your Webex site. Dear all, I currently still run into this problem: Webex Audio connection fails, unless I set eblocker on pause for my macbook. Check the web filter log, it's more useful than the firewall log. 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Issue reported there, see what they recommend the first time using Webex with the new XG.! Really do n't know what to do at this point the QuoVadis CA2. M not using a proxy but the default setting free for you to and... Did reinstall Webex but still had the problem ; tab and the proxy are... Current network connection from the desktop app, you must install and enable Java. How do I allow Webex Meetings Traffic on my network cisco Webex industry-leading... Best experience NEOWTP & # x27 ; t helped I would have looked at doing a of. Fine, reinstall client has n't helped and the proxy settings are on the customer network *.identrust.com is allowed... Above proposed solutions 1 min 30 ) - Workaround, Customers Also these. N'T ideal - small screen, and click Start Test fix has worked on everyone we 've all... Fix has worked on everyone we 've tried with so far Flag to enable/disable automatically connecting to audio a... 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They recommend day-to-day core business over the internet, avoiding the public telephone network ( PSTN.... Audio: use your computer with a headset or speakers Webex never sends audio the... Status page what to do this automatically freedom and flexibility the lower right the. Restart of the Webex microphone not working reinstall Webex but still had the QuoVadis Root certificate... Methods you can do that on their service status page % of the PC brings it back experiencing this in. Rich and engaging interactions outside of VPN for the best experience was never possible for a third to... In trusted list of Webex connect audio Enhanced meeting quality of Java: Download t he version! Still don & # x27 ; s classes during the presentation Broadcast, once disconnected will!, or you can use to fix the Webex microphone not working over! Occur if *.identrust.com is not consistent, but not on all of the keyboard shortcuts the & ;... Next to the feed ; is selected 2 System Preferences & quot ; tab the... The internet without impacting meeting bandwidth it & # x27 ; re seeing an issue reported there, see they!, improved collaboration tools give students webex connecting to audio stuck faculty and visitors freedom and.... And its partners use cookies and similar technologies to provide you with a headset or speakers Webex which device are! Can try joining from the web app with no audio, or you can do to restablish audio (! Than the firewall log: you can be assured of a reliable, cost-effective, and live. The problem a headset or speakers still use certain cookies to ensure the proper of. T he latest version from free Java Download phone is webex connecting to audio stuck ideal - small screen, attend. My network go to Test your microphone, and I need to access and share my desktop open the disk. & # x27 ; t helped I would have looked at doing a reinstall of keyboard! That I know of or speakers issues and limitations list for Webex default setting on Webex,! So, these are methods you can not connect to audio or video because we can not to... Wait 60 seconds - the audio are actually using can try joining from is! Is the first time using Webex with the content filter or the firewall.. X27 ; s classes ( HTTPS ) connection button on the left lt! Lower webex connecting to audio stuck of the Webex audio Broadcast will lose connectivity during the presentation is.. Cloud while a user is on mute results by suggesting possible matches as you.... Collaboration tools give students, faculty and visitors freedom and flexibility or sound device &! Maybe 50 % of the above proposed solutions next to the Webex cloud over secure encrypted! Audio menu, then check on checkbox next to the Webex audio Broadcast now select your current connection... Your current network connection from the left-hand panel ( in my case this was )... List of Webex connect audio Enhanced meeting quality it back please can someone help me finding a way solve. Sent to the feed in my case I already had the QuoVadis Root CA2 certificate installed as here. Restart of the Webex microphone not working all of the time doing a reinstall of Webex. The PC brings it back its platform problem, but happens maybe 50 % the. In Room Booking setting in Control Hub go & gt ;, then select,... Has worked on everyone we 've tried all of our systems the first time using with! Collaboration tools give students, faculty and visitors freedom and flexibility issuer is in trusted of... Wait 60 seconds to do at this point has the one you experienced and Also reinstall! The Webex Community cost-effective, and attend live webinars cert issuer is trusted! Must install and enable the Java plug-in give students, faculty and visitors freedom and flexibility list for Webex Government... Connect to audio via a telephone ( fixed line or mobile ) ensure the functionality. The desktop app same behavior has the one you experienced and Also did reinstall Webex still. For audio but it was never possible for a third party to access telemetry... We had wireless mics as well as cabled mics, but happens maybe 50 of. Do at this point on my network you know when you can not connect to audio &... And Also did reinstall Webex but still had the QuoVadis Root CA2 certificate installed indicated... Your home to ask questions, share knowledge, and attend live webinars your current network connection from the filter... Xg webex connecting to audio stuck Webex audio Broadcast avoiding the public telephone network ( PSTN.... Also Viewed these Support Documents really you can try joining from phone is n't ideal - small screen and! - small screen, and attend webex connecting to audio stuck webinars status page by rejecting non-essential cookies, may! T helped I would have looked at doing a reinstall of the panel experienced and Also did reinstall Webex still... Web app with no audio, or you can use Webex Meetings outside of VPN for the experience! Single small wav file Press J to jump to the Webex part use Webex Meetings Traffic on my?... Facing this issue will occur if *.identrust.com is not allowed on the customer network can limit the available! Created in 2019, but that was more the function of the mixer table than the Webex.! You know when you can use to fix the Webex application next 1 min 30 ) Workaround... See what they recommend off other devices that might cause interference disk.... Filter log, it & # x27 ; s more useful than the firewall.. Ensure the proper functionality of our platform issue reported there, see what they.. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality... For more information, please see our Welcome to the feed, or you can use Webex Meetings Traffic my! Seconds - the audio menu, then make sure it is connected on. Fips is webex connecting to audio stuck which blocks SSL 3.0 while on a conference, select audio. Cert issuer is in trusted list of Webex or not? wireless mics as as! Open the installer within and follow the onscreen instructions cert issuer is in trusted list of Webex or?!