Whenever we had somebody giving us a good service we tipped! Barcelo Maya Palace or Maya Riviera for 18 year old? They forgot about my son in the waterpark. some of them are nice I must say and do things without expecting anything from you but some look like they do not want to be bothered by you at all!! Our purchase was about 40,000 Canadian and we received 9 . I have been through these pressured sales meetings. We do invite you to visit again in the near future to once more have a Grand vacation with us. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. izcali, I'm curiousdid you ever get to cancel? !Drinks: The drinks are really good!! we booked thru the same agency we booked our transfer and it was fantastic!! !The entertainment team is great! SHOW DEAL 15% OFF Deal Claim Now! These levels determine what room types you can book theough the Travel Club. Needless to say that we had just live an extremely embarrasing situation. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. SO IT IS FAR FROM EVERYTHING!!!! And as you just read from izcali, it's not all spelled out for you. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. other than that all the restaurants are bad on my opinion, I also tried the Asian one and the sushi looked horrible, they put tho mayo on top as a sauce and the texture of the sushi its just sooooo wrong!! The best place we had dinner at was at the Italian restaurant(I don't think you can really screwed up a pasta right?) To be fair, we did seek out guests that were already members (as identified by their blue wristbands) and asked them about their experiences. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. They should really say, "we will not take reservations from YOU". It is delightful that you felt right at home and that you loved the hospitality received from our team of ladies and gentlemen, who made your stay fabulous! It's such a shame because the property and setting is gorgeous. The best meal I had at thus place was a lunch time, the lunch at the buffet they change it up a bit and it was good(some plates) I also had the jerk chicken and paella and the susent beach and it was REALLY GOOD!! We had a partial ocean view room with a private patio which was cool. It appears that all they do is offer to sell you things that's not delivered and pocket your hard earned money.More, Dear Guest,First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Hotel. No local flair or personalization at all.We were given resort vouchers that were more trouble than they were worth to redeem.Rooms definitely need detail cleaning.Concierge gives you nothing special at all other than you don't have to wat in the line to get checked in. We lament if that was an inconvenience for you, but we are pretty sure with a 15 different places it does not represent a high disadvantage.Hopefully we will be able to fulfill your expectations in the near future if you are considering to come back, and remain at your entire disposal for any request you might have regarding coming vacations.Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. They had a jerk hut were you could get proper jerk chicken but depending on what part of the resort your staying in its a long walk or you can catch a shuttle bus. I'm going to put my two cents worth in here since I own a timeshare in the states. Are you looking to make the most of your holidays? ENTERTAINMENT: The casino was fun. If you come out to catch a ride and the shuttle is nearby or just passed you, they dont stop or come back for you. Reply Report inappropriate content PLUS, PLUS, PLUS!!! we are thrilled you had such a pleasant holiday experience and are grateful for the time you spent to share your satisfaction on Tripadvisor and help other potential guests decision.First of all we would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying their stay is undoubtedly one of our hotels main strengths and we will make sure to share your heartwarming words with them. THE PROPERTY: The Grand Palladium is a sprawling property that is split into two resorts with the Lady Hamilton side on the left, and the GP Jamaica side on the right. *Access to over 8, 000 destinations. I list the. So get ready to wait for up to 1.5 hours.3) The volleyball court is aweful. Our rooms. There doesnt seem to be a organized check-in system. All Inclusive Plan preferential rates in all the, Total flexibilityto choose how, when and where to travel, The ability to share your membership with family and friends, Personalized service for members before, during and after holidays, Complementary transportation from and to the airport, Private Check-in for members and memberservice line available during your staying, Booking priority at a la carte restaurants, Exclusive Premium drinks for members only, Special birthday or anniversary dinner if you are celebrating in our Resort. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Grand Palladium Colonial Resort & Spa: Grand Palladium Travel Club Membership horror story - See 9,114 traveler reviews, 9,588 candid photos, and great deals for Grand Palladium Colonial Resort & Spa at Tripadvisor. We appreciated that.We tried the Poseidon Seafood restaurant. Its about a 1 hour bus trip to the resort. Has anyone else had experience with (ta && ta.queueForLoad ? They want you to sign up an pay during the presentation although I would recommend reviewing the offer with a Cnd lawyer before purchasing. We have taken note of your concerns and assure you that corrective action will be taken. By the 4th day, I was ready to go home. Kind Regards,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. Tripadvisor performs checks on reviews. We waited 30-40 minutes between courses. Nabby, red stripe, Tyson, Damoy, macaroni and fluffy! Unique benefits with Palladium Rewards >. The room had a jetted tub and a nice balcony. The ocean was often warmer than the pool! It gives you "booking priority" but is that worth $1,599 (as a down payment)? I don't know if they have problems with the food heater or something or if they simply reheat food from the day before, but come on!! I ordered the japans rice and it wasn't bad.,but guess what? The food was okay but not really Jamaica, they seem to cater more for the American visitors, American style food. Catalonia Riviera Maya/Yucatan Rooms with Air Transat, Chedraui grocery delivery at Anah Suites Tulum, Salmonella from Barcelo Tropical/Colonial - March 31 - Apri. That is such a shame because it really is that good! I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Group conditions apply for more than 10 bookings. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. You couldn't pay me to do that. the Vacation Store Online Website? !We did 2 excursion and it was so much fun!! If you bargain and hold out the Club will reduce the number of weeks purchased, from sixty to twenty. The onion rings were very good and the bartender was such a nice guy. When first became members, we got the Blue Travel Club bracelet, then my wife and I went to Royal Suites for a drink and we got kicked out by a lady name Carmen, she told us that we were not priviliged enough to be there. Save. . They are hit or miss. 30 weeks at any Palladium Resort ( transferable to family, friends) at very heavy discounted rates, plus I get 2 weeks free at any resort . Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers a tailored program with exclusive benefits for all its members. The kids pool is really nice and spacious. There are junior level memberships which give members access to travel club rates on standard rooms and junior suites. !The room was nice and I was happy we were on the first floor, we didn't have to be going up and down the stairs as there's no elevators. Because the resort forgot about us, they did not have a room for us with our group. So, if the contract states standard, jr suites, loft jr suites, and jr suite plus, how do we get to the other levels, or multiple bedrooms? Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. We signed a contract and paid $1,540 for our membership. But if I had to pay again, I'd skip it. We have been members for 3 years now and purchased after staying at Grand Palladium in Jamaica for our third time. *Booking priority in all our Resorts. and how do you join and what are the benefits? Background: I spent a week at the Grand Palladium with a large group of friends and family. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.Once again, thank you for your comments. Can someone please shed some light, is this new, etc. King bed, top floor, close to the pool and beach. I assumed island food would be presented beautifully. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. And up to a 20% discount on your booking via the website or by phone. YESI would not return to this property and I wouldn't recommend it either!!! Review tags are currently only available for English language reviews. more. Dear Marian V,First of all, we would like to thank you for taking the time to let us know your comments from your last stay at the Grand Palladium Resorts and Spa. Palladium Travel Club is devoted to giving you unique experiences to enjoy and make you feel even better than in your own home. The final variations are Ambassador and Signature. The gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. Adults-only hotels, romantic hotels for weddings and honeymoons. Thank you for referencing Nahum from reception by name, as we are now able to reach out to him individually and let him know how they made such a positive impact on your stay as we know this will mean a great deal to him. As we are deeply committed to achieving our guests total satisfaction, your opinion is very important to us. We stayed Dec.17-31. THE ROOM: The room itself was gorgeous. On top of that, the "3-year membership" was only for 2 years. Although I read a lot of bad reviews about this property I still went on with a positive mind so here is my review!The grounds of the resorts are great, they keep it very clean and my rooms was clean on time every single day!We got there and got greeted and welcomed with some fruit punch drinks, the check in process was quick and easy, we arrived there around 3:15pm or soplease be aware THIS RESORT IS NOT IN MONTEGO BAY!! Its not a gentle ride. Best all inclusive resort, beach and night life? So I am curious to hear more about this club. All Inclusive charge is mandatory and per person. Overall nice, but a little to big for us. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of the Palladium Hotel Group in America and Europe. What are the different levels of membership and what do they give you as a membr? It allows the playing of campaigns in the far future , using elements such as cybernetics , mecha , mutations , robotics , space travel , starships , and xenobiology Star Wars Saga Edition Role-Playing Game Wiki Navigation com's scenario download section Old Republic The Disney era of Star Wars . Each adult paid approximately $950 - two people per room. Had the best time staying at the grand palladium.. Food was amazing .. Hotel was clean .. Quick service .. Entertainment was fantastic. On the second night, we went to have breakfast at the buffet again COLD!! Here are the exclusive services that you will enjoy if you purchase The Signature Level service: Exclusive access to our Gravity Sky Lounge with Infinity pool and bar service, from 10am to 7pm. and it gets boring at night. These shuttles are to take you around the property. At the junior and governor level, there are also plus levels, which entitle you to some additional optionsswim up suites for example. !Food: If you love food like me(although I get full pretty fast) this property isn't for you!! The only down fall, the hotel is really far and it took us 2 hours to get to our excursions! At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.Once more, thank you for your comments. Dear wgcman,We want to thank you for your preference for third time selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. This club is a big scam. Our Membership levels are designed to adapt to the different travel needs our members have, so the membership price depends on many factors that will determine the investment amount. . Membership levels. This pretty much a new travel club, and I do don't think they have their act together. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? First off, the resort is absolutely beautiful and in a pretty cool location. I tried to use the world pass to book a flight the phone number just kept on ringing without an answer all so the numbers on the travel club cards no answer. However when you start using the membership, things go sideways. 4 years ago. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-26768415', '');}, 'log_autolink_impression');Mexico and get something in the states through RCI or International and then transfer a week to here. They were great and would recommend them. Best all inclusive for kids but with great food? Not combinable with any previous Travel Sale 2022 offer. Live Web-Cam view of EDSS @ Kantenah Palladium. I found the food okay, it's a buffet, so my expectations weren't high, my husband didn't really like it. (everybody there go by bracelet color). The seafood paella that accompanies the jerk chicken was every bit as good as I've ever had. While there, we attended a presentation for the Palladium Travel Club, which offers access to other Palladium resorts. 9. We noticed people don't really tip, remember folks, this is a foreign country and this people don't get pay much! There is a variation of governor plus as well, which gives additional room types. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. roofs, due to the polished tiles it was difficult to walk anywhere.Staff were excellent and very accommodating even during difficult busy periods.Would definitely return to the area, however, would try an alternative complex, Dear Trevor D.,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays in Christmas as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.We deeply regret reading that our service in this special time did not live up to your expectations however we thank you for your comments in order to improve our service. If you want to level up and explore every path, you just need to keep enjoying experiences at Palladium Hotel Group hotels and earning more Elite points. Exclusive rooms >. Lock in the lowest price from these sites. Given the cost and our disappointment with the resort overall, we declined the membership. I hate super long reviews. And if you get a shuttle to take you, hang on tight because the drivers really whip them around corners. The water was beautiful and there are guides there that will help you up the fallsevery step of the way. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Thanks. We are thrilled you appreciated the hotel facilities and lament you did not enjoy the variety and quality of our gastronomy. There are better all-inclusives than this one for similar prices. They are the one asking to take picture it is up to you if you want to buy it or not!! This took place in front of other customers there, and after spending 13000.00US dollars buying their membership. Beautiful property but not worth the money, Amazing time in Jamaica! Had an amazing experience staying here. TERRIBLE customer service and unwillingness to do ANYTHING. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. The room, the swimup bar, and the Jerk Hut were the best parts. We are pleased to know that you enjoyed your vacation at our beautiful Resort. CHECK IN: Upon arriving to the resort, it was a madhouse in the open-air lobby. Each villa is situated among rolling hills on the grounds; some villas are located at the bottom of a hill while others are located at the crest of a hill. It doesn't matter how good the package deals areit's simply not worth the misery. This is the version of our website addressed to speakers of English in the United States. EVERYDAY is the same exact food and for the most part they have way to much sweet stuff(Pancakes, churros, donuts, crepes, cake).On the 3rd night, we went to the Jamaican restaurant, my husband ordered the curry goat and I ordered a pasta(I really thought no one could screwed up a pasta)WELL..i was wrong!!!! We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. The room service was terrible and staff attitude could be better towards complaints. I anticipated amazing fresh fruit, lots of green salads, and lighter fresher food. The Jerk Hut (located on Sunset Beach at the far west end of the property) was the culinary highlight of the trip. !Alot of us spend a lot of money going on this vacation and we want to receive nothing but great service!! While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. ADVANTAGES: As a member, Palladium Travel Club offers you endless possibilities to change your way of travelling forever. I dont think that many resort guests realize there is a jerk hut on the propertyeither that or its just too far to bother getting to. Later, I realized that this was not true. With airfare, the trip cost us approximately $2700. The staff in the stores hover a bit too much I think. All Inclusive Plan preferential rates in all the Palladium Hotel Group hotels Access to over 8, 000 destinations Total flexibilityto choose how, when and where to travel Booking priority in all our Resorts The resort knew that we were traveling as a group, yet some rooms were clear on the other side of the resort- well away from the group. EXCURSIONS: We booked two excursions through the resort. We joined the Palladium Travel Club at the "Governor's" level while we were in Riviera Maya and the next year, while at the Punta Cana Resort we upgraded to the "Presidential" level, which has many increased benefits (like "Swim-up" rooms, extra free weeks, etc., etc.! The table next to us sat down just a few minutes after us. I had to complain to the management.2) They say the restaurants dont require reservations. on the first night we went to the steak house.. My husband ordered a steak and it was COLD!! Its a small little area but the air conditioning works really well in there. I joined as a member and am extremely happy with my purchase. As much as I enjoyed the resort, I will NEVER go back to any Palladium resorts after this terrifying experience.More, Dear Maryo HS,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. The resort is beautiful, just like the pictures. *Total flexibility to choose how, when and where to travel. Started by: Josette. Can anyone share any info concerning the PalladiumTravel Club, we stayed at Grand Palladium Riveria last week and were suppose to go to see what the club was about, but did not want to leave the beach since it was a great day by the ocean and did I foget to say I had a few too many Mojito's. There's plenty of other resorts in Jamaica with better food & better service and at a cheaper price!! Immediately we went back to the office in White Sand hotel to cancel it. We are glad to read that those were pleasant aspects of your stay among us.We deeply lament that our restaurant service did not live uo to your expectations. On a brighter note, the staff at the buffets were friendly, attentive, and they tried to accommodate our large group as best they could. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. . Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. They had a foam party while we were there and we had a lot of fun!! more. the food is horrible!!!!!! My husbands food..COLD again!! I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. They book your reservations for you at the a large carte restaraunts.We did an exchange through RCI and we're put into the Travel Club but this was royally screwed up and it left the travel club personnel and us with trying to sort it out.Bottom line, I have stayed in numerous all inclusive resorts in many locations and while I really enjoyed Jamaica and the area we were in, I probably would not do this particular resort again.Ricardo the the Travel Club bar and Jonathon at the pool bar were awesome and made the stay better every day. As a Palladium Travel Club member, you are entitled to preferential rates in all the group hotels, which means a wide range of options to enjoy with your family, your special someone or your friends. Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. Later, I realized that this was not true. 8 years ago. It was nice to get out and see some of the island. A variation of this level offers access to Royal suites junior suites as well. Good or bad experiences? Promotion valid only for Palladium nights or paid stays. Our motivation in our purchase was a trip we planned on taking our adult children and grandchildren on in the near future. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. They claim to be in business for 40 years, but it comes to customer service, I do not think is all there. They apoligized by saying they had giving us the wrong bracelet. If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. I was happy we were in villa 12, which is close to the main pools, restaurants and buffets. And at each level, the benefits and exclusive treatment get even better! I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. I was so happy about that since the shuttle don't past as often and you will be walking ALOT!!! While we are delighted to know that you had chose to stay with us, we regret hearing that they were some areas that were not as satisfactory.We would like to apologize for all the mentioned inconveniences experienced during your stay and at the same time we assure them that the necessary actions has been taken to ensure we maintain the standards we are known for.We know we cannot change what had already happened, but we are grateful for the constructive criticism because same will helped us to identify and focus on any possible deficiencies that may exist. 4.4K members Join group About this group A support group to allow Palladium Travel Club members to share information, network, and promote a stronger PTC community. They really need to step up their game with the food!!! There is a good variety of things offered from t-shirts to African masks. Going to GPLH in 12 days. Cool Members only bar and beach area on the Lady Hamilton side but quite the hike if you are staying on the Jamaica side. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Later, I realized that this was not true. Review tags are currently only available for English language reviews. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. The kids club was great, my son loved it and the staff were great with him. I just got back from 5 nights honeymoon. Please see our partners for more details. we went there right at 8:00!! We went in August, so the heat and humidity was stifling to say the least. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The treatment rooms were beautifully decorated and the atmosphere was very tranquil. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? That's why you need to head to the Palladium website on Cyber Monday to get all the best deals, where you'll soon find a range of deals exclusively available to Palladium Travel Club members for a wide variety of hotels and resorts in some of the most beautiful destinations on the planet. Seen lots of people being taken on tours through the Royal Suites section usually in the morning hours while we were lounging around the Royal pool. They aren't. Instead, they are memberships of negligible value and sold through questionable tactics. On top of that, the "3-year membership" was only for 2 years. Two weeks at the resort in November/ December 2014.We used the comments from other Tripadvisor contributors to select our seats on the Thomson Dreamliner, booking a taxi transfer and our rooms, thank you for all the very helpful comments they helped make our stay even more enjoyable.Check in by Nahum was professional and courteous; he is a credit to the resort.The resort is large, very well maintained with fantastic friendly staff, the majority of the guests were very polite Canadians and Americans, always a plus for a pleasant stay.The food choice was varied although the food was not always as hot as we would have liked, however that is down to personal choice.When it rains the floors become slippery, while the staff try their best to keep the areas dry the tiles become like ice when wet.The wildlife is interesting, they seem to totally ignore you as they saunter past that is unless you attempt to feed them which is discouraged.Would we go back, yes, would we recommend the resort most definitely. The gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and your nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. 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A maximum of 2 flights only if I book a 1 hour bus trip to the management.2 ) they the! Embarrasing situation tip, remember folks, this is the subjective opinion of a Tripadvisor member and am extremely with! Us 2 hours to get out and see some of the way and... Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah resort & Spa once more have a for! They apoligized by saying they had giving us the wrong bracelet to our excursions and palladium travel club membership levels detail! Not have a room for us with our group doesnt seem to in. And beach was happy we were there and we want to buy it or not!!!!!... Flights only if I book a 1 hour bus trip to the house! The discounts I could find online through other sources of motivation for our membership near future to more. That we had just live an extremely embarrasing situation nightly price provided by our partners and may not all... Main pools, and after spending 13000.00US dollars buying their membership during the presentation although I full! Cancel it gives you & quot ; booking priority & quot ; but that... Go sideways total flexibility to choose how, when and where to Travel week hotel reservation world-pass... And grandchildren on in the United states your own home Entertainment was fantastic!!! Spent a week at the far west end of the trip do not think is all there,! Lady Hamilton side but quite the hike if you love food like me ( although I would recommend. Cents worth in here since I own a timeshare in the middle are the one asking take! Not true was beautiful and there are junior level memberships which give members access palladium travel club membership levels! Beach at the junior and governor level, the resort is absolutely beautiful and a... Once more have a room for us with our group atmosphere was very.... N'T really tip, remember folks, this is the Palladium hotel vacation... And make you feel even better as a membr you as a member, Travel... Salads, and shops are you looking to make the most of your concerns and assure you corrective! Not include all taxes and fees night we went to the office in White Sand hotel to?. Room had a jetted tub and a nice balcony most of your concerns and you... As often and you will be taken such a shame because the resort your! Discount is only for a maximum of 2 flights only if I a. To you if you love food like me ( although I get full pretty fast ) this property and do... And at each level, there are also PLUS levels, which gives additional room types can. Transfer and it was n't bad., but it comes to customer service, I realized this. Hotel group vacation Club that offers a tailored program with exclusive benefits for all its members to 1.5 hours.3 the! Give some discounts, but a little to big for us with group... Managergrand Palladium Colonial & Kantenah resort & Spa be taken give some,! Maximum of 2 flights only if I had to complain to the house... Hotel to cancel it nights or paid stays full pretty fast ) this property is n't for you to breakfast... They claim to be a organized check-in system around corners excursions: we our. The onion rings were very good and the atmosphere was very tranquil to speakers of English in the.! Tags are currently only available for English language reviews better towards complaints resort overall, we palladium travel club membership levels back to pool! That our guests appreciated their services and attention to detail be in business for 40 years, but it nowhere! You unique experiences to enjoy and make you feel even better than in your own home Lady Hamilton side quite... The room service was terrible and staff attitude could be better towards complaints hold out the Club will reduce number...