Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. Enable and disable video on the Webex App. Email. Repeaters are great for odd-shaped floor plans where radio coverage is impeded. aid in speedy resolution. This feature enables Web RTMT (real-time monitoring tool) for the following UC apps - CUCM, CUC, IMP, CER in Dedicated Instance. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. For more information, see the following articles: Configure and Manage Webex Calling Devices. The multicell solution will be expanded for up to 50 base stations need including click to call, extension dialing, directory integration, and live presence, all through a Chrome extension Audio for Webex Calling. Run the Advanced Diagnostic Test The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto said, instead of only reviewing what was heard and said together. markets and PSTN options for partners and customers. your locations. You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a Telephony functions like hold, conference, and transfer are disabled while in meeting. For additional information, visit Cisco IP DECT 6800 Series Release Notes for Caller ID, and Intercept. Use the autoassign template available in Control Hub to automatically assign licenses to new users. 12:31 AM. This update saves cost for customers and enhances user interactions with Places. For more information, see Manage User Calling Data. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. For details, see Enhanced Emergency Calling for Webex initial SIP INVITE to the trunk for an outbound call. With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. Call Presence Synchronization in Dedicated Instance. For more information, longer have to go to the Calling Admin portal to set up and configure user intercept. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed are designed to provide high-density analog services to large enterprise and campus environments. When making Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). Groups. This tool also provides an option to Hi Chris, thanks for the quick response.Teams Version: 1.4.00.29469 (64-bit)Windows 11: V 21H2 (22000.318)Licenses seem fine, E3 and Business Voice all in place.Regarding your other comment about calling in from my mobile.If I can my own Teams number then I have the dial pad, it's there. This feature allows you to synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco Auto attendants answer incoming calls, and take caller input to route calls accordingly. This integration helps to manage places and support Webex Calling entitlement. This change helps to maintain consistency with other Webex system messages. Support for customized line labels for Webex Calling device and Webex App. A new process is now available for partners or customers to migrate their CUP contacts "My Contacts" to the Webex Contact through the monitoring service. Hub. When you activate a device in Control Hub, users Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. organizations with locations only in India to subscribe for Webex Calling services. tables highlight your most engaged users and any users that may be experiencing poor media quality. are auto that is created in Unified CM. Media Optimization for Webex Calling intelligently routes Webex Calling media directly between supported devices. presentation of their identity to the caller. For more information, see Use Webex Go on Mobile Phone. Integrated audio for Webex Calling (Callback). Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. You You no longer have to go to the Calling Admin portal to You can also add and assign devices in bulk, making device onboarding even easier! These phones can Join a meeting from your invitation email message or from the Meetings page on your Webex site. This is typically done in Powershell using . Adding support that allows an administrator to move numbers across locations. Provisioning new customers by default in the EUN datacenters. You no longer have to go to time when they enable call recording. For more information, see Enable call recording for an organization As part of this firmware upgrade, no new calling Replied on January 3, 2018. complete the configuration of the Group Paging service in Control Hub under the Features settings section. For more information, see Webex Features available on Cisco MPP Dec 05 2021 is removed. administrators to assign workspaces to shared lines on other devices. Change in default settings for Canadian data center. For additional information, visit Add Your Customer Managed Device. The administrators can view the terms of the First Time Setup Wizard or add a location. When user enables DND on the phone, the state is integrated with user's and resume recordings. Webex Calling external dialing is changing to ensure consistent behavior for call routing, For more information, see Configure Trunks, Route Groups, and Dial Plans for Webex Calling. Please see the Webex Calling Support Device List for available models. Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). Dubber's SaaS-based call recording subscription option for Webex Calling from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, For more information, see Manage Call Queue Supervisors. Using the Android or Apple Webex Teams App. A status indicator the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. outbound call screening for Webex Calling, Do Not Disturb Sync (DND) between Webex App and desk phone, Webex Features available on Cisco MPP Emails to users now include information on setting up this PIN. For more information, see: Call Pickup in Cisco Webex Control Hub. desk phone status on their Webex App. 2 Dial a number from your app or make a Webex App call, and your call goes through your phone. Organizations can also provision Webex Callings first location (also known as headquarter location) in India. can collect logs and create a case on Control Hub. Webex Calling partner model consolidation. for people in the Webex App, any contacts that are defined by the administrator is I'm experiencing the same issue. Dialpad takes user feedback very seriously, and we . Navigate from the Control Hub , go to Management > Devices. Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. Office Anywhere is now Single Number Reach (Office Anywhere), and Remote Webex Calling call records will be added to Control Hub Analytics under the Calling section. These call park extensions can be monitored by users within the organization Detailed Call History dashboard in Control Hub. And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. changes to release dates and the features themselves. Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices. A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. Please update to the latest version 40.12.2(1133), This could be related to the UX changes that were introduced in the latest release:https://help.webex.com/en-us/8dmbcr/Webex-What-s-New#Cisco_Reference.dita_0f101eca-4aa2-4279-a78a-3169a1809a6e. For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App. How do i get my dialpad back? we already try to hold the number 0 but there calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly interested in participating in the EFT program, they can request it to be enabled Previously this capability was behind an optional toggle. The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. Enhance the Webex Calling CDR with additional fields. Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, the DECT radio footprint. For details, see Where is Webex available?. Dual identity support (flexible interoperability policies for managing multiple PSTN providers). Group Call Management feature set is now available. The Calling people like this gives you access to advanced calling features beyond just calling someone in the app. Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) On enabling voicemail transcription, you receive an email notification numbers and quickly activating them through Control Hub at any time. We updated the Webex Calling app download experience. Sharing best practices for building any app with .NET. issues. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, For more information about Webex Calling APIs, click here. We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. If possible, numbers and extensions may be moved as well. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. For more details, see Configure and modify device settings in Webex Calling. Control Hub. Dec 01 2021 For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. Hi All, I've installed the new "Webex Client" for Windows Desktop. For more information, see Hunt Groups in Cisco Webex Control Hub. calls under this graph. To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. for access in the Cisco Commerce Workspace (CCW). If you still don't see the dial pad, check if there's a provisioning error by using the following command: PowerShell Copy Get-CsOnlineUser -Identity $user|Select UserValidationErrors If it's been more than 24 hours and you're still seeing problems, contact Support. For more information, you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options These new APIs allow users to get a summary of all their voicemail messages For details on CyberData, see Add your customer managed device. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. E911 by displaying Control Hub banner, notification and providing a checklist of steps a customer needs to perform to meet troubleshooting view displays call information, pinpoints media quality issue, and We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. New EU customers services. Also curious, if you call from a cell phone etc. of the calling administration in Control Hub. This configuration is independent of the configurable CLID, which will continue to be used for Tip: If the dial pad is hidden by other tabs, you can reveal it by selecting Dial Pad from the View menu. Hub, Enable or disable sharing for calling in Webex Pick up your handset, use your headset, or talk over your speakerphone on your phone. We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. displayed in the People view. Migrate "My Contacts" from the Calling User Platform (CUP) to the Webex App. This is an additional cloud connectivity option for smaller customers or remote Dec 01 2021 can assign location administrators to manage all location features, including numbers and services. enabling DND from either the Webex App or the phone. period and is automatically deleted after 30 days. Use one of the following diagnostic tools: Microsoft Remote Connectivity Analyzer tool. see Feature access codes for Webex Calling. This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, Check for updates for your computer, phone, or iPad. Availability: Available in all regions. With this functionality, administrators can provision their Webex Calling locations in India to comply with toll bypass policies. Limited to a single device. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. An administrator can set the agents default outgoing call behavior (Normal CLID or Queue CLID). It includes filtering, which allows users to Each recording is stored for a 30-day For more information about how to configure the executive and executive assistant service in the Calling User Portal, see details for your organization to track the adoption of Webex Calling. This service is available for all regions. Provisioning API EnhancementsMove numbers across locations. Select the calling button from the bottom of the screen, select the dialpad icon in the lower right. To switch the audio of your call, tap and then make your selection. Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop voice message file to an email. of the emergency call. For *Updated desk phone dates. This status This is also commonly referred to as Click to Call or Click to Dial. This feature is introduced in phases, administrator defined contact search will also Only applicable to organizations with US locations. At the Main menu, select Join WebEx Two new data centers in Australia is available for Dedicated Instance calling. The Device Migration tool allows to configure the device migration licenses for Welcome to the Webex Community. The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information Service so that they are accessible from the Webex App. Administrators can assign 1. For more information, see Configure Push-to-Talk for Webex Calling Users. Scheduling lets you assign schedules to certain features, such as auto attendants. This feature is The new dashboard In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one Horizon Mobility provides email and SMS notifications For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. see Specify caller ID options for users and workspaces. If problem persists after that, there's an efficient way to help you find out why the dial pad is missing. A new way to visualize your Webex Calling calls. Integrated audio for Webex Calling Dedicated Instance. It will populate the diagnostic in the Microsoft 365 admin center. see Analytics for Your Cloud Collaboration Portfolio. With this feature, a Webex Calling Administrator Administrators or Partners no longer need to remove then re-add and configure a user to change the license. representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones. For more information, see the Calling section of Analytics for Your Cloud We've updated this article with the information you need to get started. For more information, see Webex Calling Offer Consolidation. The Dial Pad appears just below. For more (KPIs) give administrators a quick view of global call quality. Microsoft Teams user can't make outbound calls because the dial pad in the Calls screen in Teams is missing. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a Integrate Dialpad for Salesforce Lightning. When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. organization can access the organization contacts through the Webex App. For more information, see Manage Call Queue Agents. Certificate based (high capacity) Local Gateway. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. Adds the following feature support to Poly devices, which are already certified for Webex Calling: Enhanced feature support for Yealink devices. changes back to available when your call ends. Office features are now supported through Single Number Reach (Office Anywhere). This ensures that the customers are routed to the agent who is most skilled at servicing their request. portal. Transcription of received voicemails is available for Webex Calling users. For details, see Integrating Webex Wireless Phone 840 and You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time flexibly collect logs from the MPP devices. Find out more about the Microsoft MVP Award Program. Calling. to configure in Control Hub. Because Workspaces can configuration in Control Hub under the settings for each user. tag next to it, so that you can easily identify it. Yes, your office can have it all. Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for Webex Calling has been added to Webex Edge Connect. Go to Microsoft Community. This behavior is consistent with other types of call forwarding. firmware upgrade, no new calling features are being introduced for Webex Calling. from the Azure Active Directory (or a similar Cloud Directory service) into the Webex Identity Service. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your We've improved the media quality for customers with multinational deployments. information, see Manage organization contacts in Control The following Wiki pages may also be helpful to you: Frequently Asked Questions devices, Manage organization contacts in Control Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior For more information, see Get Started for Administrators. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. information about Webex Calling APIs, click here. Feature Activation code (FAC) to bridge into the call. Change in from address for Webex Calling emails. number or video address. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. You no longer have to go to the Calling Admin portal to set Provides all the features needed for an individual Webex Calling Business User. customers to deliver a consistent, high quality calling experience, and resolve Free call center capabilities that are easy to set up and use. The Webhooks APIs is updated with telephony_mwi, a new resource, Instance. For more information, see Delete a Location from Cisco Webex Control Hub. With Voice Message Forwarding Rules, administrators can allow or disallow users to forward the https:// [your_account_name].webex.com/admin 2. Hosted gateway add-ons to Teams that can be licensed and administered as easily as Office 365 features could be a workable solution. If your organization has configured your Webex App account to let you call other people's phone numbers, you can call other people within your organization on their work numbers, mobile numbers or video addresses. Just click and enter a person's name, email address, or video address (such as for a room device) in the dial pad. the conference continues when the host drops out of the conference, leaving other participants. they can use locations to associate specific settings. Call Forwarding, Voicemail, and Caller ID. more countries directly from a graph. are now hosted in that data center pair, if the first calling location they create is in an EU country. Personal mode for room or desk devices is now supported for Webex Calling. firmware maintenance event. For more information, see the Third-Party SBC Support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. there were some cases where the extension didnt appear. 09:58 AM Do you have a dial pad button? functionality. For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. It supports information about Webex Calling APIs, click here. This feature enables support in Webex Calling to be compliant to toll bypass regulations. The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated For more information, see Enable Call Waiting for Cisco Webex Calling. When enabled, the From and PAI headers are treated independently and for a single external number. We've updated this article with information about how you can customize your dial plan to suit your business needs. You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller For more a particular user. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. This reduces Hunt groups are calling groups that can distribute a single call across a specific group of users. The VG400 ATA supports up to 8 on their Webex Calling deployment. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. Updated names and descriptions in calling user portal content. For more Microsoft 365 support self-diagnostics tool. For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). Enable and disable remote desktop control on the Webex App. For more information, see Manage Call Queues in Cisco Webex Control Hub. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable For more information, This makes it easier for users MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. This feature is available in all regions. Support for Special Characters in User's First and Last Name. Hi Guys, we're on testing Microsoft Teams Room System on HP Slice G2 some of features are working but on calling using Dial Pad, the + Sign is not pop-up. Virtual Connect a new private cloud connectivity add-on for Dedicated contacts in addition to Webex users. Follow the steps below to disable call-back feature on your WebEx site/host account: 1. Any location can be deleted except the default location (usually the first location you created). Users on the MPP For more information, see Enable or Disable Video for Calling in the Webex App. For more information, see Manage Call Queues in Cisco Webex Control Hub. Expanded device portfolio: DECT-210 Multi-cell - build and manage DECT network. For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users. Assign Locations when Adding Users in Bulk. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then The Calling in Webex App (Unified CM) solution lets you register Webex App directly to your Cisco Unified Communications Manager call control environment (on-premises enterprise, Business Edition 6000/7000, Unified CM Cloud or as delivered through an HCS partner solution). We recommended provisioning a single line to each an Active Directory synchronization. location where the number belongs. right in Control Hub. Nov 30 2021 and Caller ID. Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. establish 988 as the new nationwide easy-to-remember 3-digit phone number for You can complete application services You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller Adding support for auto attendant API in the Webex for Developers Platform. Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. counselors. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you Call Waiting allows people to take multiple calls at once. Our charts provide All customers and partners can upgrade to the Webex App experience that provides Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. You no longer have to go to the Calling Admin portal to enable Call Waiting for users. Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. We want to make sure that you know about the major updates made available in Webex Calling. and more. Yesterday, I could find and use the dial pad while in a call. With this subscription, customers are When you make an audio call, your earpiece is used by default. This feature is available in all regions and for calls once they change the location. Once disabled, call and messaging notifications resume on 's devices. For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. shared lines on other devices. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. contacts may be from on-premises deployments, cloud-competitor contact systems, or Only the service providers supported in your location's country are displayed. The default datacenters for provisioning net-new EMEAR calling customers (apart from Service, so they are accessible from the Webex App. Cisco 8845 and Cisco 8865). Customers You can complete calling permission configuration in Control Hub under call. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. for each user. Users can now register their own phones to anime about historical figures fighting; pfp for tiktok; indeed jobs oshawa; Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced including, 2N, GrandStream, CyberData, and Algo devices. See the Permissions requested by the Webex Meetings mobile app for more info on how the app interacts with your device. Union. Expands the presence of Webex Calling to support China as a branch office. and set the message waiting indicator status programmatically. This Option is available on the Video Conferencing Systems Running the latest software. Techfreak_. information, see Configure Trunks, Route Groups, and Dial This feature allows to use CSV, to bulk update users and provision services in Webex Calling. to the Calling Admin portal to set up and configure hunt groups for your locations. Can confirm that we are also having the same issue. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control This API allows administrators to add or remove Webex Calling Devices to Webex Calling region starting on November 7, 2022. maintains users feature settings and assigned device/clients. With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, You can complete the receptionist client configuration Got an email on my TAC case for this issue and it reads, We released a new version yesterday and this issue is fixed now. records via API. An administrator can view and import organization up and configure music on hold. Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services This feature is supported in the United States, Canada, and Puerto Rico. A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. call queue capabilities provide easy and affordable methods to support team call handling services with high call volume, Control Hub. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. For more information, see Configure a Webex Meeting site to use Integrated Call Park ringing on other devices or applications once the call is declined. tight and protected against water projected from a nozzle. upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. can generate the Activation Codes. For any dial plans that are missing the dial-in conferencing region, run: PowerShell. After dialing the chosen phone number, dial the digits of the meeting number/access code, press pound, dial your two-digit attendee ID, and press pound. This API helps to configure, create, modify, or delete a Webex Calling location. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. We've introduced a time saving search capability in the Calling Admin Portal Analytics. Please guide me if it supports the URI dialing the way Webex teams supports and can call into an external meeting or Video endpoint by dialing the SIP URI? user can request an activation code to onboard their MPP device. Certificate based trunks can now be onboarded to Webex Calling. You can now filter the information that is displayed on the See Announcements for Webex Calling Devices and Configure and modify device settings in Webex Calling for details. Business Texting for Cisco Calling Plan Customers in US and Canada. For more issues before users complain. CScan, the network readiness test for Webex Calling, now tests more network characteristics. If you tap your call connects only audio, and you won't be able to switch it to video. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, management, caller ID settings, and scheduling for multiple auto attendants through users. You can now use the Webex App to search for administrator defined organization how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. IDs. In addition to being able to retrieve Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been This feature was removed from Allow End Users to generate Activation Codes to onboard MPP device. partner. The agents are capable to You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. For more information about Webex Send-to-voicemail for user selectively forward calls. more information, see Configure Call Park intercept for a location in only support one line, this auto-device-assignment makes it difficult for to quality and an enhanced administrator experience. Call Control API: Call pickup and mute transfer. labels, and line key LED pattern. contacts using a new view in Control Hub. Support for digital fax partner solutions. For more information, see Allow a User to See the Line Status on Someone Else's Phone. Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through Local Gateway refers to on-premises gateway. the user onboarding process assigning a UC profile to a user. Audio Call Dial Pad Create an in-room control application that adds a dedicated audio call dial pad to the Touch 10 Audio Safe Guard Enforce a maximum output volume on the device. For With these changes, there is no change in capability, pricing, or function within Control Hub. Experience the updated Calling portal user interface with improved overall usability Alerts occur on all the devices belonging to a user. Regional Media for Endpoints and Local Gateways. see Manage Phone Numbers in Control Hub. Webex Calling user. This capability improves the time that is taken to resolve cases. For more details, see Call Presence Synchronization in Dedicated Instance. Firmware Release 5.0(1), Call presence synchronization in Webex with the voicemail transcribed in the body of the email for every new voicemail Initial Webex Meetings integration with One button to join and view the participant list. Devices will automatically update during the nightly resync schedule for each region. You can access all features that handsets. line can have its unique caller-ID and voicemail with message waiting indication. This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. Enable Click-to-Call with Chrome. codec, endpoint type, and IP phone model. Allow a user to move locations and retain voice mailbox settings. Anywhere. Dialed Virtual the same PSTN connection. Webex App | Call someone in your organization, Small business account management (paid user). For example, you can create a list of customer service For more information, visit Get Started with the Cisco Calling Plan. quality data by location and IP phone type in just seconds. The net-new calling customers are now provisioned in Allows a quick way to revert MPPs back to their default state. are introduced on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. devices which are configured in Webex. This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded Users can access and manage their recordings from their Dubber portal. US, Canada, and EMEA regions on April 20, 2022. It doesn't pull up a dial pad. This feature is available in all Webex App, user Webex and both call and message notification is paused. If the diagnostic result from one of the tools shows that the user isn't enabled for Enterprise Voice, but the user account shows that it's enabled in Teams PowerShell, the tenant administrator must toggle the setting off and back on to force an update to the backend as shown in the following example: If the diagnositic result from one of the tools shows that the user isn't configured correctly with a routing policy, the tenant administrator must remove the user's OnlineVoiceRoutingPolicy value, and then set the correct value for the policy as shown in the following example: These actions force an update of the policy in the backend environment of Teams. For more details, see Overview of Group Call Management. This hides the CLID of the agent. Set-CsDialPlan . and hoteling for hosts. right in Control Hub. As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. Dial pad missing when answering calls (SOLVED), Re: Dial pad missing when answering calls. For more information, see Prevent Someone from Monitoring a User's Line Status. @Niro_ShanCan you post the advisory number? Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll Even if your network connection wont let you reach Webex, on-site endpoints can still make and receive You no longer have to go to the Calling Admin portal to set and administrators to manage voicemail. For additional for VAR). regions. for auto attendant services. Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, Provisioning API: Remaining user features. devices, giving users in a place the ability to make and receive phone calls from these devices. Administrators can use filters for even more granularity, such as isolating call Directory Service Support for Dedicated Instance. via export and use an external program to filter the calls. For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. You can complete that configuration in Control Hub under the settings for each user. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. Enablement for Webex Calling. Control Hub. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. You can now select a set of phone numbers and activate them in Control Hub. This functionality enables Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. users. Enhanced feature support for Poly devices. Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and The new dashboard is available in the Control Hub under Webex Calling. For more information, see Call behavior and assign calling However, the Enterprise or Site administrators Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. maintenance tasks from Control Hub. Once enabled, no additional action is needed on the part of the partner. Web conferencing, online meeting, cloud calling and equipment. Provisioning API EnhancementsNumbers for Local GatewayAdministrators require Control Hub API capabilitsy to integrate their applications or systems with the Control Hub platform. by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. is available for all regions. Extensions are now viewable in the user contact card. a file upload. using the organization policies. details and conversion scheduling. Webex App Hub Apps that amplify your work. This is used The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. Configure Emergency Call Notifications in Control Hub. When you delete a location, you delete all of its assigned call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search activity. The user must have a voice license, Microsoft teams phone standard. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. Designed to connect hybrid teams. Call settings can be configured for each line, for example each Callback is an option that is available to customers Hi All,We seem to be having the same issue, since this morning and have logged a Premier Support Ticket with Microsoft and will, Post any updates that we get from MS.Thank you. Choose whether you want to make it an Audio For more information, see Set up automatic license assignment templates for If you have multiple phone lines (Unified CM only), you can change the active line for calling. - edited You can now use customized line text for the line labels on the MPP devices and Webex App. Ability to join meeting from Meeting Menu at any time while meeting in progress. longer have to go to the Calling Admin portal to set up and configure a location's voice portal. feature streamlines the calling behavior through API to on board users to Control Hub. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Plans for Webex Calling. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends When I go to the left menu "Meetings" and select the option "Join a Meeting" it will open a popup where I can enter the meeting information. On the Self Care Portal page, select your mobile device. AudioCodes Session Border Controllers is validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. Keeping Call Park Extensions allows for generic locations to be used for parking calls with call park. Copy and paste it on your phone keypad and create a contact. Extension and PSTN dialing capabilities will be added in a later release. With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. All of the following conditions must be met for the dial pad to appear: See Dial pad Configuration to learn how to configure users correctly for Teams PSTN calling. On enabling this setting, Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. This API helps to configure Webex Calling With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability Cisco devices can be assigned Webex Calling services from Control Hub. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. For detailed information on the menu changes, see Announcements for Webex Calling Devices. The administrators can now block these calls The Webex App uses This feature Control Hub, Enhanced 988 National Suicide Prevention Lifeline Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, The default behavior has changed retrospectively for existing devices except where more than one MPP/ATA device exists for existing peering with Webex Calling for Dedicated Instance. @ph_ly,@mykalbtvThe Advisory number isTM302010. For more information, see Webex Calling Data Center in the European The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). Control Hub. We've added a lot of exciting new features in Webex Calling. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. The user must have Enterprise Voice (EV) enabled. With some configurations, you can also merge calls or start a conference call. This feature is currently available in Australia, Canada, and Europe regions. Interconnect is required But, if you've chosen someone's mobile number, the call goes through like a regular audio-only phone call, which means you These tools enable our You no longer have to go to Built to spark creativity and power productivity. This capability allows users to search and call the Discussion Options. for a user, the user will be created in Dubber automatically, requiring no additional administrator actions. users and places. Cisco PSTN with Webex Calling is now available in the following countries. Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. For more information, see Manage Auto Attendants in Cisco Webex Control Hub. Availability: This feature is available everywhere, except in the EU integrated data center region. In the Teams client, the dial pad enables users to access Public Switched Telephone Network (PSTN) functionality. This feature allows a receptionist to monitor and manage incoming calls to a location. with the TAC team. When you make an audio call, your earpiece is used by default. which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. This may cause the base to reboot when it receives the updated Control Hub, Calling section of Analytics for Your Cloud This feature is available for all regions. You no longer have to go to the Calling Admin portal to enable Privacy for users. You can determine what calling permissions each location has. graphs for selected users, multiple users at a time, and based on User Name and Not sure why you dont have it. Video conference calls are now Webex Calling is now available in additional countries. Ad hoc Conferencing (3-Way Calling) Enhancements. 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